Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 13:15:42 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  12038837377373737 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:00 PM, 16th Jan                     hi                    I ordered abaya size 57 the length is perfect but it is toooo loose for me since i am thin is it possible to bring it to max and they will tighten it for me for my size???           05:01 PM, 16th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:03 PM, 16th Jan                     hi                    I ordered abaya size 57 the length is perfect but it is toooo loose for me since i am thin is it possible to bring it to max and they will tighten it for me for my size???           05:04 PM, 16th Jan                   Mohammad                   Can you please share your order number ?           05:05 PM, 16th Jan                     hi                    Ya wait           05:06 PM, 16th Jan                     hi                    9628895748           05:08 PM, 16th Jan                   Mohammad                   In the meantime, an exchange is not available at  https://www.maxfashion.com . You can return online purchases through the below three channels:     · You can contact our customer support team on 8001111629 to book a return and to be notified of the refund amount based on our return policy. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:09 PM, 16th Jan                     hi                    I am not asking about this           05:09 PM, 16th Jan                     hi                    I am asking if they can alter it for me           05:09 PM, 16th Jan                     hi                    If their tailor can make it tight for me           05:09 PM, 16th Jan                   Mohammad                   Kindly  note  the most  of  items will  available  soon  and you will find  the perfect  item for you  ,we can't do  that  from  our side at this  times           05:11 PM, 16th Jan                   Mohammad                   is  this  your email id  [email-masked]           05:11 PM, 16th Jan                     hi                    Yes           05:11 PM, 16th Jan                   Mohammad                   https://www.maxfashion.com/ae/en/Women/Clothing/Arabian-Clothing/Abayas/MAX-Embroidered-Abaya-with-Long-Sleeves-and-Belt/p/162528079           05:12 PM, 16th Jan                   Mohammad                   As we can  see  all  size of this  item Embroidered Abaya with Long Sleeves and Belt  is available now           05:13 PM, 16th Jan                   Mohammad                   Sorry for that we can 't amend on items from our-side           05:14 PM, 16th Jan                   Mohammad                   Is there anything else I can help you with?           05:14 PM, 16th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:15 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1991797