Subject: Ticket Assigned - Conversation with mohamed
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 12:59:15 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed mohamed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed Bot:  Hi Mohamed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629023736 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0524007723            04:52 PM, 16th Jan                   Moha
 mmad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:56 PM, 16th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           04:58 PM, 16th Jan                   Mohammad                   The item Printed Long Sleeves Sweater with Stockings Set  has been cancelled due quality issue ,  it was out of stock  and refund has been processed for  the same  on  1/16/21 and the process take 2-15 days according the bank procedure .           04:58 PM, 16th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:58 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1991745