Subject: Ticket Assigned - Conversation with mohammed shahabuddin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 05:45:15 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed shahabuddin mohammed shahabuddin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed shahabuddin Bot:  Hi Mohammed Shahabuddin ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966531163494            09:37 AM, 16th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:38 AM, 16th Jan                     mohammed shahabuddin                    Hi           09:39 AM, 16th Jan                     mohammed shahabuddin                    I requested for a return of one of my orders around 2 weeks before           09:39 AM, 16th Jan                   Mohammad                   Can you please share your order number ?.           09:40 AM, 16th Jan                     mohammed shahabuddin                    One of your agent collected the package but in my account its not updated and still its showing return requested           09:41 AM, 16th Jan                   Mohammad                   Can you please share your order number ?           09:41 AM, 16th Jan                     mohammed shahabuddin                    6260440795           09:42 AM, 16th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           09:42 AM, 16th Jan                     mohammed shahabuddin                    I received smaller  size dress and an extra dress which I didn’t ordered           09:43 AM, 16th Jan                   Mohammad                   As we can see the item has been collected  on  an 10 07:23 PM it  is on  the way to store then refund will be processed           09:43 AM, 16th Jan                   Mohammad                   Is there anything else I can help you with?           09:43 AM, 16th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:44 AM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1990375