Subject: Ticket Assigned - Conversation with priya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 07:14:20 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with priya priya                    Bot:  Hi again! Bot:  Please enter your name Customer:  priya Bot:  Hi Priya ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501601705            11:06 AM, 15th Jan                     priya                    Ok           11:06 AM, 15th Jan                   Mohammad                   Hi Priya, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:06 AM, 15th Jan                     priya                    Hello I would like to process a return please           11:07 AM, 15th Jan                   Mohammad                   In the meantime, an exchange is not available at  https://www.centrepointstores.com . You can return online purchases through the below three channels:     · You can contact our customer support team on 800-6927  to book a return and to be notified of the refund amount based on our return policy. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (brand) store across the UAE .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the  UAE. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:08 AM, 15th Jan                   Mohammad                   Is there anything else I can help you with?           11:08 AM, 15th Jan                     priya                    I can’t see the return button online           11:09 AM, 15th Jan                     priya                    Where exactly is it           11:09 AM, 15th Jan                   Mohammad                   kindly share the order number and the name of items that you want return it ?           11:10 AM, 15th Jan                   Mohammad                   032           11:10 AM, 15th Jan                   Mohammad                   .0           11:10 AM, 15th Jan                   Mohammad                   kindly share the order number and the name of items that you want return it ?           11:10 AM, 15th Jan                     priya                    9626244243           11:11 AM, 15th Jan                     priya                    That is the order number           11:11 AM, 15th Jan                     priya                    Whoopee nappies XXL x2           11:11 AM, 15th Jan                   Mohammad                   Sorry for that  this item no returnable according our return policy  for more detail you  can check here https://helpae.babyshopstores.com/en/support/solutions/articles/44001704387-what-is-your-policy-on-returns-           11:13 AM, 15th Jan                   Mohammad                   Is there anything else I can help you with?           11:13 AM, 15th Jan                     priya                    Ok thank you           11:14 AM, 15th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:14 AM, 15th Jan                     priya                    Nothing else           11:14 AM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1988528