Subject: Ticket Assigned - Conversation with klevy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 14:01:26 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with klevy klevy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  klevy Bot:  Hi Klevy ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer
  for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  /startOver Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97450754434            05:58 PM, 13th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:58 PM, 13th Jan                     klevy                    I can't register my shukran number           05:58 PM, 13th Jan                     klevy                    I had entered several times           05:58 PM, 13th Jan                   Mohammad                   is  this  your registered email  id [email-masked]           
 05:59 PM, 13th Jan                     klevy                    Yeah           05:59 PM, 13th Jan                   Mohammad                   The ban has been lifted on your shukran card. You can link the card again. Also, please note that the personal data in Shukran must correspond to the personal data in the account such as the mobile number and email. To update your Shukran card information, you can: Log in to your account at www.shukranrewards.com. Call the Shukran team at 800 124 6622. Send an email to [email-masked]           06:00 PM, 13th Jan                   Mohammad                   Is there anything else I can help you with?           06:00 PM, 13th Jan                     klevy                    Ok I'll try again.           06:01 PM, 13th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:01 PM, 13th Jan                     klevy                    Thanks for now.   
         06:01 PM, 13th Jan                     klevy                    U too           06:01 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1984225