Subject: Ticket Assigned - Conversation with ahmed rafath hussain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 13:57:06 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed rafath hussain ahmed rafath hussain                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed rafath hussain Bot:  Hi Ahmed Rafath Hussain ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263397731 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96
 6568735103 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Ahmed, Thank you for contacting us. My name is Yazid How may I help you? Agent:  Are you still with us ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ahmed Rafath Hussain ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263397731 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track yo
 ur order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:51 PM, 13th Jan                     ahmed rafath hussain                    I need to know when it will be ready for pick up at the store           05:51 PM, 13th Jan                     ahmed rafath hussain                    I need it urgently           05:53 PM, 13th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:54 PM, 13th Jan                     ahmed rafath hussain                    I need to know when my order will be ready for pick up at the store           05:55 PM, 13th Jan                   Mohammad                   Your order will be ready for pickup within  3-4  days  ,kindly  note  the minimum time fare  for click  and  collect
  orders  is  3- 5 business  days           05:56 PM, 13th Jan                   Mohammad                   Is there anything else I can help you with?           05:56 PM, 13th Jan                     ahmed rafath hussain                    Ok thanks           05:56 PM, 13th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:56 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1984210