Subject: Ticket Assigned - Conversation with sara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 13:56:29 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  88881001014920201224 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  4524016909 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97433383367 Bot:  Please wait while we transfer you to an agent Customer:  ok Customer:  hallo Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  i order Customer:  but there is one thing Customer:  dosnt Customer:  dlivird yet Customer:  the big chair Agent:  Could you please share your order number so that I can assist you further? Customer:  4524016909 Agent:  one moment please Customer:  ok Agent:  after we checked the order has been delivered to you completely including  the  Rectangular 3-Seater Velvet Bench Customer:  no Customer:  the big chair Customer:  dosnt dlivrd Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  IMAGE Customer:  escex Customer:  it dlivird Customer:  now Customer:  mistake Customer:  sorry Customer:  my house made didnt no Agent:  ok , we are happy that you have got your complete order Customer:  thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sara ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4528209875 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:50 PM, 13th Jan                     sara                    ok           05:50 PM, 13th Jan                   Mohammad                   Hi Sara, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:51 PM, 13th Jan                     sara                    hi good evening           05:51 PM, 13th Jan                     sara                    i have order and it send           05:51 PM, 13th Jan                     sara                    it will dlivir today           05:51 PM, 13th Jan                     sara                    but no one call me           05:52 PM, 13th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           05:52 PM, 13th Jan                     sara                    ok           05:52 PM, 13th Jan                   Mohammad                   is  this  your order number 4528209875?           05:53 PM, 13th Jan                     sara                    yes           05:53 PM, 13th Jan                   Mohammad                   As we can see the order on the way to you  the courier will contact you  on your mobile number  33383367 for delivery           05:54 PM, 13th Jan                   Mohammad                   Is there anything else I can help you with?           05:54 PM, 13th Jan                     sara                    no thank you           05:55 PM, 13th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:56 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1984209