Subject: Ticket Assigned - Conversation with katrisse
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 12:14:33 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with katrisse katrisse                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  katrisse Bot:  Hi Katrisse ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4528282514 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97450470090            03:59 PM, 13th Jan            
        Yahya                   Hi Katrisse, Thank you for contacting us.my name is Yahya, How may I help you?           04:00 PM, 13th Jan                     katrisse                    Hi Yahya!           04:00 PM, 13th Jan                   Yahya                   How may I help you?           04:02 PM, 13th Jan                     katrisse                    RE my order. I sent an email last night to rescehdule the delivery of my online order. I was expectin 2 days for the delivery bit hot a notification that it will ne deliveres today. I am currently oit of the country and nobody will be able to receive the purchased items. Possible for toi to contact the delivery team for reaschesuling of delivery?           04:02 PM, 13th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           04:04 PM, 13th Jan                     katrisse                    RE my order. I sent an email last night to reschedule the delive
 ry of my online order. I was expecting 2 days for the delivery but got a notification that it will be delivered today. I am currently out of the country and nobody will be able to receive the purchased items. Possible for you to contact and update the delivery team for rescheduling of delivery?           04:05 PM, 13th Jan                   Yahya                   Are you still with us???           04:05 PM, 13th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           04:06 PM, 13th Jan                     katrisse                    Order number is 4528282514           04:06 PM, 13th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           04:07 PM, 13th Jan                     katrisse                    The payment option for the orders is Cash On Delivery. The order was sent jan 12, 2021 10pm. With the information online it stated that 
 delivery is 2-3 days. So i was expecting 15th will be the delivery date.           04:08 PM, 13th Jan                     katrisse                    Alright will stay on hold.           04:08 PM, 13th Jan                   Yahya                   As we can see  your order on the way to  you the courier  will contact you on 50470090  today for delivery           04:12 PM, 13th Jan                   Yahya                   Is there  any inquiries  can assist  you  with           04:12 PM, 13th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:14 PM, 13th Jan                     katrisse                    As ive mentioned. There is no one to receive and pay cash at the addteas provided because i am currently overseas. The package was not expected today. Also i sent an email prior to the delivery regarding this bit i did not get any reply. Is there a way to delay the delivery ?           0
 4:14 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1983764