Subject: Ticket Assigned - Conversation with anne
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 11:47:51 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anne anne                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anne Bot:  Hi Anne ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4520276924 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  4520276924 Bot:  Please wait while we transfer you to an agent Agent:  Hi Anne, Thank you for contacting us. My name is Ajay. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Anne ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Waiting....... Customer:  ? Customer:  ? Agent:  Hi Anne, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Anne ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Anne, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Kindly help with status of refund for my returned product4521711754 Agent:  May I request you to please stay on hold while I retrieve the information. Agent:  Please note, as per the records we can see that your items has arrived at our warehouse and once we are done with quality check we will initiate the refund Customer:  How long will this take please Agent:  We are sorry, as we cannot comment on the exact date and time. However the refund will be processed within 1 - 2 business days. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Anne ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:28 PM, 13th Jan                     anne                             03:29 PM, 13th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:29 PM, 13th Jan                     anne                    Hi Tawfik...           03:29 PM, 13th Jan                     anne                    I have just received this dress.           03:30 PM, 13th Jan                     anne                    It was in a very bad state           03:30 PM, 13th Jan                     anne                    Crumbled and crushed           03:30 PM, 13th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           03:31 PM, 13th Jan                     anne                    Extreme upset the way a supposedly new dress has arrived           03:31 PM, 13th Jan                     anne                    It didn't have properly packaging too           03:31 PM, 13th Jan                     anne                    This is the worst feeling of buying a new shirt           03:32 PM, 13th Jan                     anne                    This was to be gifted to someone           03:33 PM, 13th Jan                     anne                    It doesn't seem to be in a good condition to be gifted           03:33 PM, 13th Jan                   Mohammad                   We apologise for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us.           03:33 PM, 13th Jan                     anne                    If i return it'll take another 3 to 4 days for the return and refund           03:34 PM, 13th Jan                   Mohammad                   The refund  has  been processed  for  the order  4521711754  to your app           03:34 PM, 13th Jan                   Mohammad                   is  this  your order number 4521711754?           03:34 PM, 13th Jan                     anne                    I'm taking about returning this crushed shirt           03:34 PM, 13th Jan                   Mohammad                   4528215545           03:35 PM, 13th Jan                     anne                    I don't think i can gift this in this state           03:35 PM, 13th Jan                   Mohammad                   ?           03:35 PM, 13th Jan                     anne                    I don't know what you meant by this           03:36 PM, 13th Jan                   Mohammad                   We will make return request  for  the item  kindly  confirm  is  this  order number 4528215545 ?           03:37 PM, 13th Jan                     anne                    Yes it is           03:40 PM, 13th Jan                     anne                    The collar also looks faded           03:40 PM, 13th Jan                     anne                    Pleadr mm           03:40 PM, 13th Jan                     anne                    Please arrange to have the brown shirt sent instead of blue           03:41 PM, 13th Jan                     anne                    I need a fresh n crisp looking shirt Please           03:41 PM, 13th Jan                   Mohammad                   We have created  return request  for  this  item the courier will contact  you within  2-3 days for collection           03:42 PM, 13th Jan                   Mohammad                   Is there anything else I can help you with?           03:42 PM, 13th Jan                     anne                    Will you arrange to have the brown shirt sent too           03:43 PM, 13th Jan                   Mohammad                   Sorry for  that ,only refund           03:46 PM, 13th Jan                   Mohammad                   Is there anything else I can help you with?           03:46 PM, 13th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:47 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1983642