Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 11:30:26 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96597784060 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Yazid How may I help you? Customer:  I did nt receive my refund Agent:  Could you please share your order number so that I can assist you further? Customer:  Yah its Customer:  8223977608 and 8223901689 Customer:  I called last wk also they said i will get in within one day but nothing so far Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that your refund already processed on your my credit account please check your account Agent:  Is there anything else I can help with ?? Customer:  Yah but i dont want it in my credit account i need it in my bank account or Customer:  Cash at centerpoint Customer:  I explained the same when i called n requested to send in bank. Agent said yes will transfer nut nothing Customer:  But* Agent:  Please share your bank details so we can add the refunds to your account:  Name of bank and branch: · Account name: · Account number: IBAN number: Agent:  Are you still with us ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Customer:  Der?? Customer:  Ok Customer:  Give me minute Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:21 PM, 13th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:22 PM, 13th Jan                     hi                    Hi i just spoke to yazid           03:23 PM, 13th Jan                     hi                    But gt disconnected           03:23 PM, 13th Jan                     hi                    I need to request refund to my bank account from my credit account           03:23 PM, 13th Jan                   Mohammad                   Please share your bank details so we can add the refunds to your account:  Name of bank and branch: · Account name: · Account number: IBAN number:           03:24 PM, 13th Jan                   Mohammad                   Branch name           03:24 PM, 13th Jan                   Mohammad                   Type:current or saving           03:24 PM, 13th Jan                     hi                             03:24 PM, 13th Jan                     hi                    Salary account and khaitan branch           03:25 PM, 13th Jan                     hi                    Is this info enough           03:25 PM, 13th Jan                   Mohammad                   Type:current or saving ?           03:25 PM, 13th Jan                     hi                    Salary account           03:26 PM, 13th Jan                     hi                    When will i get refund           03:28 PM, 13th Jan                   Mohammad                   We will  escalate your issue to the concerned team to update bank details  then  refund           03:28 PM, 13th Jan                   Mohammad                   Is there anything else I can help you with?           03:28 PM, 13th Jan                     hi                    No thanks           03:29 PM, 13th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:29 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1983569