Subject: New Reply Received - escalation
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 09:31:02 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  escalation  Ticket comment <div style="direction: rtl">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4Mjc3NzA5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VnAcBGedaUTuoYsrHF_cCRjyN2YXQMZjYYekM0TLJm8"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4Mjc3NzA5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._YEdLqQFk7vI4cQfkWSk-DIZLSZdJAc6E0tqXB93UUI"><br>
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<br><div dir="rtl">أُرسلت من الـ iPhone</div>
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<br><blockquote>في ٠٥‏/٠١‏/٢٠٢١ الساعة ٣:٤٤ م، كتب/كتبت ‏Landmark Group ‏&lt;[email-masked]&gt;:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; text-align: justify">مرحبا شريفة  .</div>
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<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; text-align: justify"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">شكرا لتواصلك معنا.</span></div>
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; text-align: justify"><br style="box-sizing: border-box"></div>
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; text-align: justify">تقبلي كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به.</div>
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<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; text-align: justify">الطلب 6250643677 حسب بيانات النظام وشريك النقل لم  يتم استلام المنتجات  منك بعد لذلك اذا تم استلامهم <strong>الرجاء تزويدنا برقم التتبع المسترجعات او سند  المسترجعات</strong>
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<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; text-align: justify"><br style="box-sizing: border-box"></div>
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; text-align: justify">شكرا لتعاونكم وتفهمكم معنا.</div>
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<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; text-align: justify">لا تترددي في التواصل معنا في حال وجود أي إستفسارات أخرى.</div>
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; text-align: justify"><br style="box-sizing: border-box"></div>
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; text-align: justify"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">أصدقائك</span></div>
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; text-align: justify">فريق الدعم</div>
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'></div>
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</div></blockquote>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1875509