Subject: Ticket Assigned - Conversation with shahnawaaz
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 07:01:07 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shahnawaaz shahnawaaz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shahnawaaz Bot:  Hi Shahnawaaz ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581308972            10:55 AM, 13th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:55 AM, 13th Jan                     shahnawaaz                    hi tawfik           10:56 AM, 13th Jan                     shahnawaaz                    h r u           10:56 AM, 13th Jan                     shahnawaaz                    actually i have order Lenin jacket           10:56 AM, 13th Jan                     shahnawaaz                    and yesterday i collect from store           10:57 AM, 13th Jan                     shahnawaaz                    the size order is XL but it like large XXL to me           10:57 AM, 13th Jan                   Mohammad                   Can you please share your order number ?           10:57 AM, 13th Jan                     shahnawaaz                    i want to return & replace the size           10:57 AM, 13th Jan                     shahnawaaz                    6261161442           10:57 AM, 13th Jan                   Mohammad                   In the meantime, an exchange is not available ,Only return           10:58 AM, 13th Jan                   Mohammad                   You can return online purchases through the below three channels:     · You can contact our customer support team on 8001111629 to book a return and to be notified of the refund amount based on our return policy. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:58 AM, 13th Jan                     shahnawaaz                    ok so i have to return only           10:58 AM, 13th Jan                   Mohammad                   Yes  ,return only available and get refund           10:59 AM, 13th Jan                   Mohammad                   We have created return request  kindly fill the details or return to the store if you want           11:00 AM, 13th Jan                   Mohammad                   Is there anything else I can help you with?           11:00 AM, 13th Jan                     shahnawaaz                    ok           11:00 AM, 13th Jan                     shahnawaaz                    thanks           11:00 AM, 13th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:00 AM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1982521