Subject: Ticket Assigned - Conversation with shuhaib omar
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 12:04:06 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shuhaib omar shuhaib omar                    Bot:  Hi again! Bot:  Please enter your name Customer:  shuhaib omar Bot:  Hi Shuhaib Omar ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:59 PM, 12th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:00 PM, 12th Jan                     shuhaib omar                    Re: [#1970536]           04:00 PM, 12th Jan                     shuhaib omar                    my returns           04:00 PM, 12th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           04:01 PM, 12th Jan                   Mohammad                   We we have created  new return request  and we  will  escalate your issue to aramex to collect  the item asap           04:02 PM, 12th Jan                   Mohammad                   Is there anything else I can help you with?           04:02 PM, 12th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:03 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1980566