Subject: Ticket Assigned - Conversation with hii
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 11:59:23 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hii hii                    Customer:  Hii Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hii ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627394096 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:51 PM, 12th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:51 PM, 12th Jan                     hii                    Ok           03:51 PM, 12th Jan                     hii                    Hi           03:51 PM, 12th Jan                   Mohammad                   Hi  Abdul   , How  I can help  you  ?           03:52 PM, 12th Jan                     hii                    Actually I received my orders on 10 Jan. But max online app didn’t update that. I want to return one of my orders           03:52 PM, 12th Jan                     hii                    But it is not possible until you update order status           03:53 PM, 12th Jan                   Mohammad                   kindly share  the name  of  item  that you want to make  return we will  do it from  our-side           03:53 PM, 12th Jan                     hii                    Ok           03:54 PM, 12th Jan                     hii                    Solid mules with elastic closure and bow end Color blush           03:55 PM, 12th Jan                     hii                    Hlo           03:56 PM, 12th Jan                   Mohammad                   Please hold for a moment while I  do  the needful           03:56 PM, 12th Jan                     hii                    Ok           03:56 PM, 12th Jan                   Mohammad                   The return request has been created the courier  partner will  contact you within few days  to collect  it           03:57 PM, 12th Jan                   Mohammad                   Is there anything else I can help you with?           03:57 PM, 12th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:59 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1980545