Subject: Ticket Assigned - Conversation with assalmualikum
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 11:50:28 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with assalmualikum assalmualikum                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  assalmualikum Bot:  Hi Assalmualikum ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257669263 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0550968985 Bot:  Please wait while we transfer you to an agent Agent:  Hi Assalmualikum, Thank you for contacting us. How may I help you? Customer:  Can you please share with the status of tracing No. : FP122420004197 Customer:  associated with order no. Customer:  6257669263 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  ok Customer:  as per  transaction at 08:40 PM to request for address change Customer:  and then return to DC Agent:  We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response Customer:  at 9:55 PM Customer:  I waited for 4 :00 hours to receive the order ,once to contract at 1:30 PM Agent:  We would like to inform you that we will contact the concern team to deliver your order again kindly give response to the courier Customer:  try to follow up for couple of hours Customer:  okay Agent:  have a great day Customer:  thanks Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Assalmualikum ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257669263 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Order number : 6257669263 Customer:  I am waiting since morning Customer:  to receive delivery Customer:  can you please share courier boy number Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  my official hour about to  finish Agent:  We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response. on mobile number 550968985 Customer:  sorry , I don't receive any call Agent:  please verify the mobile number Customer:  0550968985 Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to be deliver asap . Customer:  can It is possible to deliver to another location Customer:  at my home Customer:  or atleast share , nearest center from where I can collect Agent:  Sorry we are not be able to change the delivery location but our concern team will try to contact the courier team to be deliver asap Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Assalmualikum ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257669263 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Assalmualikum, Thank you for contacting us. How may I help you? Customer:  assalmualikum Customer:  regarding Customer:  Order number : 6257669263 Customer:  from past to days , the order is out for deliver Customer:  but not reach to me Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  I have flight to catchc Agent:  We want to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response, and the shipping team tried to repeat the process again and did not succeed as well. Customer:  as i said yesterday , no one call me Agent:  is this your contact number 0550968985 Customer:  yes it is Customer:  and  again , no one call me Agent:  kindly provide ue the full address to update it with the courier team Customer:  Alinma Bank HQ,King Fahd Rd, Al Olaya, Riyadh 12214 Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Agent:  have a great day Customer:  thanks, Bot:  Rate our Customer Service Agent Customer:  r u there Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Assalmualikum ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257669263 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Assalmualikum, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  kindly share the status of order: 6257669263 Customer:  as per the tracking its still in DC Customer:  I have flight to catch Agent:  We tried to contact you on +966550968985 to deliver your order, but it was closed or out of service. Customer:  please, its can't be fact Customer:  my phone is active, I am on whatapp  ,duo, imo on the same number Customer:  that's the number I use for official call Agent:  As we can check, your case for late delivery had already been escalated . we request you to please allow us some more time to do the same. Agent:  For your reference, your complaint number is 1925542. Agent:  We wil mail you the updates regarding your case on your registered email id Customer:  I  there any way I can collect from one of you centers Agent:  We are extremely sorry to say that as your order was placed through Standard Shipping, you will not be able to collect it from the store itself as it is with the courier now. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Assalmualikum ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257669263 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Assalmualikum, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Assalmualikum Customer:  Name: Mohammed Irfan Ghori Pervez mobile no: +966550968985 (available on whatapps, google duo, IMO, etc) shipping Adress:  Alinma Bank HQ, King Fahd Rd, Al Olaya, Riyadh 12214 https://goo.gl/maps/CGswkLBEioeumBHc7 Order Number: 6257669263 Shipment Tracking Number: FP1224200004197 Customer:  and ticket Number : 1925542 Customer:  No action is taken from the shipment partner since 27th Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  This is surely not the experience we want our customers to have when they shop with us. Customer:  I have flight to night Customer:  can I be deliver by 4:00 PM Customer:  or else please cancel the  order Agent:  We would like to inform you that we have already forwarded your concern to our courier team and they will try their best to deliver the item. Customer:  please share his number , so that I can reach to him Agent:  We sincerely apologize, however your order is being delivered by our internal courier team, and unfortunately we don't have contact details of the courier team currently. Customer:  as per the portal , they didn't take any action since 27th Customer:  and I am following up with your team form 27th Agent:  We sincerely apologize again for the inconvenience caused to you. Customer:  okay , I will wait till 4:00 PM Agent:  Please be assured that we have informed the courier team to deliver the shipment on priority. However, it may not be possible for us to deliver the shipment before 4:00 PM and we are truly sorry for that. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Assalmualikum ,what do you need help with? Customer:  /startOver Bot:  Hi Assalmualikum ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Assalmualikum, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  yesterday i requested for the cancelation of Customer:  my order Customer:  6257669263 Customer:  kindly update the status Agent:  We would like to inform you that we have forwarded your concern for the order cancellation. We will initiate the refund once we receive your order items at our warehouse. Customer:  okay thanks Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Assalmualikum ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  regarding order cancelation request Customer:  order number 6257669263 Customer:  please update me the status Customer:  kindly share cancelation request number Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  after we checked the order has been returned due to incomplete delivrey Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Assalmualikum ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  regarding order cancelation request Customer:  order number 6257669263 Customer:  kindly share cancelation request number Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  regarding order cancelation request Customer:  order number 6257669263 Customer:  kindly share cancelation request number Agent:  May I request you to please stay on-hold while I retrieve the information.  Agent:  after we checked the order you reject the order on 31/12/2020 Agent:  please note that the order is is with the courier team and you will get the refund after it reached warehouse Customer:  ok Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Assalmualikum ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:43 PM, 12th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:45 PM, 12th Jan                     assalmualikum                    assalmualikum           03:45 PM, 12th Jan                   Mohammad                   Wailikumalsalm           03:45 PM, 12th Jan                     assalmualikum                    order number 6257669263           03:45 PM, 12th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           03:45 PM, 12th Jan                     assalmualikum                    I request to cancle my oredr 15 days before           03:46 PM, 12th Jan                     assalmualikum                    and refund the amount           03:46 PM, 12th Jan                     assalmualikum                    today , I got call for  delivery boy to deliver the product           03:46 PM, 12th Jan                   Mohammad                   As we can see  the order on the way to you it will be delivered  today           03:47 PM, 12th Jan                     assalmualikum                    I don't want           03:47 PM, 12th Jan                     assalmualikum                    I am in india           03:47 PM, 12th Jan                     assalmualikum                    please cancel the order and  start refunding process           03:48 PM, 12th Jan                     assalmualikum                    I raised the cancelation request , 15 days before           03:48 PM, 12th Jan                   Mohammad                   We apologize for that we will  escalate your  issue to courier  to return the order to warehouse and  process the refund           03:49 PM, 12th Jan                   Mohammad                   Is there anything else I can help you with?           03:49 PM, 12th Jan                     assalmualikum                    nothing else, please kindly resolve the matter           03:49 PM, 12th Jan                   Mohammad                   at that's  time before 15 days we are not able to cancel the order from our-side  now we will do the needful  asap           03:50 PM, 12th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:50 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1980510