Subject: Ticket Assigned - Conversation with sobia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 11:05:23 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sobia sobia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sobia Bot:  Hi Sobia ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557985356            02:47 PM, 11th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:50 PM, 11th Jan                     sobia                    Hello...its been one month i had placed a return request           02:51 PM, 11th Jan                     sobia                    Still no one has chas contacted me for the return           02:51 PM, 11th Jan                     sobia                    Y is it takeing so much time sir           02:53 PM, 11th Jan                   Mohammad                   Can you please share your order number ?           02:54 PM, 11th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           02:57 PM, 11th Jan                     sobia                    6253777747 order number           02:58 PM, 11th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           03:00 PM, 11th Jan                   Mohammad                   Is  this  your mobile number 557985356?           03:00 PM, 11th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:02 PM, 11th Jan                     sobia                    Yes           03:03 PM, 11th Jan                   Mohammad                   We have created new return request  the courier partner will conatct  you within 3-5  business days for collection           03:04 PM, 11th Jan                   Mohammad                   Is there anything else I can help you with?           03:04 PM, 11th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:05 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1976795