Subject: Ticket Assigned - Conversation with swathy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 10:59:23 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with swathy swathy                    Bot:  Hi again! Bot:  Please enter your name Customer:  swathy Bot:  Hi Swathy ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557810813            02:46 PM, 11th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:48 PM, 11th Jan                     swathy                    I have returned particular item which was processed           02:49 PM, 11th Jan                     swathy                    But the refund has not yet been credited into my account           02:49 PM, 11th Jan                     swathy                    Your refund for order 9624314818 is on its way & will be credited in 5-7 business days. Please check your email for more details.           02:50 PM, 11th Jan                     swathy                    Thi           02:50 PM, 11th Jan                     swathy                    This message qas delivered to me but no furthur action qas initiated after this           02:51 PM, 11th Jan                     swathy                    /startOver           02:52 PM, 11th Jan                     swathy                    /startOver           02:54 PM, 11th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           02:56 PM, 11th Jan                   Mohammad                   The refund amount 56  has been processed  on 1/5/21  to your card that end  with 8040  and  the process  take  4-15   business days according  the bank procedures           02:57 PM, 11th Jan                   Mohammad                   Is there anything else I can help you with?           02:57 PM, 11th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:59 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1976780