Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 06:13:46 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256325075 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500541120 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Hi Ishan Customer:  regarding 6256325075 Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  alright Agent:  We would like to inform you that Standard Shipping orders usually takes 2 - 4 business days for the delivery.   Customer:  i know Customer:  i want to cancel it Agent:  Our courier partner will contact you on +966500541120 to arrange a time for delivery soon. Agent:  We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order. Customer:  will it help Customer:  alright thank you so much Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6255398028 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  hi Customer:  Assalamualaikum Yahya Customer:  how are you Customer:  its regarding 6255398028 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  alright Agent:  How may I help you? Customer:  i didn't get shukran pints for this order Customer:  points* Agent:  We would like to know that your Shukran Points have already been added to your Shukran account. However, you will not be able to use these Points for the next 14 days. This count starts 14 days from the date your items were delivered to your last purchase.  Please note that it will take up to 14 days for the Shukran Points you have earned from your purchases to be reflected in your Shukran account. Agent:  do you have any other query ??? Customer:  oh ok Customer:  may i know how many points are added Agent:  kindly contact shukrn team for more details Customer:  ok Agent:  have a great day Customer:  you too Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Customer:  Hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6255398028 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Thank you reaching us again. Customer:  its reagarding 6255398028 Agent:  How may we help you ? Customer:  6255398028 Customer:  i didn't recieve shukran points Agent:  Shukran points will be credited to your account after 14 days from the delivery date. Customer:  its been 14 days Customer:  12 days i think Agent:  The order has been delivered on 30 Dec 2020. Customer:  i shall wait 2 dys more Agent:  Yes if the point is not reflecting in your account please get in touch with us. Customer:  alright Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259068115 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  6259068115 Customer:  i haven't recieved my refund yet Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  alright Agent:  please note that the return process take from 7-10 days . Customer:  wheen can i expect Agent:  as we tracked the order it has been collected from you on 3/1/2021 Agent:  the order reached the ware house Agent:  After the order arrives at the warehouse, it takes 2-3 days to do the quality check and then the amount will be returned to you Customer:  oh reat Customer:  great Agent:  Do you have any other questions I can help you with? Customer:  Can i request for different size instead of refund? Agent:  we are apologising for that but when the order returnto the warehouse it will be refunded Customer:  no problem Customer:  thsnks Customer:  thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259068115 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:04 AM, 11th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:06 AM, 11th Jan                     hi                    Hi Tawfik           10:06 AM, 11th Jan                     hi                    regarding 6259068115           10:06 AM, 11th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           10:06 AM, 11th Jan                     hi                    i have received the  refund to my credits,  i want to transfer it to my bank account.           10:07 AM, 11th Jan                   Mohammad                   The refund has been  processed for order 6259068115  to you account  in app " My credit"           10:07 AM, 11th Jan                   Mohammad                   Sorry my credit not transferable           10:08 AM, 11th Jan                   Mohammad                   Is there anything else I can help you with?           10:08 AM, 11th Jan                     hi                    What is the validity of my credits?           10:08 AM, 11th Jan                   Mohammad                   There is no validity it is permanently           10:10 AM, 11th Jan                   Mohammad                   Is there anything else I can help you with?           10:10 AM, 11th Jan                     hi                    But why can't i get it to my account           10:10 AM, 11th Jan                   Mohammad                   Kindly note if  you  paid  COD  and  return online you will  get it to  my credit ,if you paid using card  will be processed to the same payment mode           10:11 AM, 11th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:11 AM, 11th Jan                     hi                    Very disappointing service           10:12 AM, 11th Jan                     hi                    anyway bye           10:12 AM, 11th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:13 AM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1975667