Subject: Ticket Assigned - Conversation with sujan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 06:06:08 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sujan sujan                    Bot:  Hi again! Bot:  Please enter your name Customer:  sujan Bot:  Hi Sujan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624676449 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971501466237 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sujan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624676449 Bot:   Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Sorry I was writing email on center point Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Customer:  So I didnot saw the message that was sent to me by  Hamza Customer:  Hi Customer:  I just wanted to know about my order Customer:  9624676449 Customer:  It’s not placed yes Agent:  Could you please share your order number so that I can assist you further? Agent:  May I request you to please stay on hold while I retrieve the information.  Customer:  Ok Customer:  Because I already created second order 9624692063 Agent:  Thanks for waiting Agent:  We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information Agent:  Is there anything else I can help you?  Customer:  So can you please cancel the unsuccessful order Customer:  As I already have the new successful order Customer:  9624692063 Agent:  Already It has been cancelled Customer:  Great Customer:  I was worried that I might gonna come two same orders Agent:  Is there anything else I can help you? Customer:  No that’s all Customer:  Thank you sir Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sujan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi Customer:  Could you please check my shipping cart Agent:  Hi  Sujan , Thank you for contacting us. This's Mohamed How may I help you? Customer:  Hello sir Could you please check my cart Customer:  And let me know if the shoes are still available in size of 40.5 Agent:  we are apologising but we can't acsess customer information Customer:  Because I don’t want it to be cancel by the system of yours Customer:  Last time I have one product that was cancelled Customer:  Ok then let me place the order then it will show i think Agent:  can you share with us the item name on the app Customer:  https://www.centrepointstores.com/ae/en/Men/Footwear/Shoes/Men%27s-Sports-Shoes/SHOEMART-Adidas-Men%27s-Textured-Running-Shoes-with-Lace-Up-Closure/p/161937731 Customer:  Are you still there Customer:  IMAGE Agent:  There's only one item left if there's some one order with you on the same time the item will be assigin to him . Customer:  But it’s in my cart Agent:  please note that the app is updatetd every day . Customer:  With the size of 40.5 Customer:  So is it still with me or Customer:  It will be cancelled when I make my order Customer:  I don’t want it to be cancel again like last time Agent:  if the size is out of stock you can enter your email in notify me section and you will be notified when the item is on stock again . Customer:  I am sending them as a gift Customer:  So I won’t be needing again and again Customer:  I am just making sure that it won’t get cancel from the system Customer:  Any way let me place the order so it will show the exact Customer:  What will happen Customer:  Any way thank you sir Customer:  Have a wonderful day ahead Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sujan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627895616 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:00 AM, 11th Jan                     sujan                    Hi could you please confirm that all the items are available from this order 9627895616           10:01 AM, 11th Jan                   Mohammad                   Hi Sujan , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:01 AM, 11th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           10:01 AM, 11th Jan                     sujan                    On           10:02 AM, 11th Jan                     sujan                    Ok           10:02 AM, 11th Jan                     sujan                    Are you still there           10:03 AM, 11th Jan                   Mohammad                   Your order 9627895616   has been placed successfully  will be delivered within 2-3 days           10:03 AM, 11th Jan                   Mohammad                   Is there anything else I can help you with?           10:03 AM, 11th Jan                     sujan                    No there is no chances of cancel of item           10:04 AM, 11th Jan                     sujan                    Like before           10:04 AM, 11th Jan                     sujan                    There was 1 item cancel by itself           10:04 AM, 11th Jan                   Mohammad                   As we can see  all items  will be shipped soon no cancellation           10:05 AM, 11th Jan                   Mohammad                   Is there anything else I can help you with?           10:05 AM, 11th Jan                     sujan                    That’s good to hear           10:05 AM, 11th Jan                     sujan                    Nothing more thank you very much           10:05 AM, 11th Jan                   Mohammad                   You're most welcome           10:05 AM, 11th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:05 AM, 11th Jan                     sujan                    Enjoy your day           10:05 AM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1975645