Subject: Ticket Assigned - Conversation with basma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 14:18:19 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with basma basma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  9626725757 Bot:  Please enter your name Customer:  basma Bot:  Hi Basma ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on 
 your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  9636725757            06:12 PM, 09th Jan                     basma                    9626725757           06:12 PM, 09th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           06:12 PM, 09th Jan                     basma                    I want ask about when my order come? 
           06:12 PM, 09th Jan                     basma                    I want ask about when my order come?           06:14 PM, 09th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           06:14 PM, 09th Jan                   Mohammad                   is  this  your mobile  number 558898031?           06:15 PM, 09th Jan                   Mohammad                   as per the courier partner We can see that they have been trying to contact  on  you on  7 jan  but it seems you didn't response           06:17 PM, 09th Jan                   Mohammad                   so  the courier partner will contact you  gain within  1 days           06:17 PM, 09th Jan                   Mohammad                   Is there anything else I can help you with?           06:17 PM, 09th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:18
  PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1971087