Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 14:07:27 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502789683 Bot:  Please wait while we transfer you to an agent Customer:  I would like to cancel my order please Agent:  Could you please share your order number so that I can assist you further? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:54 PM, 09th Jan                     hi                    Okay           05:54 PM, 09th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:55 PM, 09th Jan                     hi                    Hi           05:55 PM, 09th Jan                     hi                    I would like to cancel my recent order           05:56 PM, 09th Jan                     hi                    It is delivered to your near by store           05:56 PM, 09th Jan                     hi                    And get a refund           05:56 PM, 09th Jan                   Mohammad                   Can you please share your order number ?           05:58 PM, 09th Jan                     hi                    9627917085           06:00 PM, 09th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           06:01 PM, 09th Jan                     hi                    Sure           06:02 PM, 09th Jan                   Mohammad                   this  order number 9625917085           06:02 PM, 09th Jan                   Mohammad                   Is this  your mobile   number 502789683?           06:02 PM, 09th Jan                     hi                    Ah.. yeah           06:03 PM, 09th Jan                     hi                    Yep           06:03 PM, 09th Jan                   Mohammad                   Sorry for that  delay we will  escalate  your issue to  the concern team  to cancel your order and  process the refund asap           06:06 PM, 09th Jan                   Mohammad                   Is there anything else I can help you with?           06:06 PM, 09th Jan                     hi                    Thank you so much           06:07 PM, 09th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:07 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1971068