Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 11:47:15 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625809367 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971501036505 Bot:  Please wait while we transfer you to an agent Customer:  Thanks waiting Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hi Customer:  I am waiting for my order since yesterday Customer:  But no one came either any call Customer:  Can you check and share are they coming to deliver or not Customer:  ??? Agent:  Could you please share your order number so that I can. assist you further? Customer:  971501036505 Customer:  My address is 104, al safa business centre near karama post office karama Dubai Customer:  Can you plz ask them to deliver Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Sure Agent:  46048255363i have made return request for you and this is the number 46048255363 Customer:  Why return Agent:  we are apologisnge for that Customer:  I want this delivery Customer:  I don’t need apology Agent:  i cant search the order Customer:  I need it Customer:  Share the delivery boy number Agent:  this is't order number971501036505 Customer:  No it’s my mobile number Customer:  9625809367 Customer:  This is order Agent:  May I request you to please stay on-hold while I retrieve the information.  Agent:  after we checked the order is out for delivery today Customer:  Yes Customer:  But no one has called me till now Customer:  Yesterday also I received the text that order out for delivery but no once came Customer:  Can I have the number Agent:  you will be contact for thee delivery during the day Customer:  I need this order Customer:  Any how Agent:  the order is with the courier team and will be delivered to you asap Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  Someone pickup my order yesterday Customer:  But I haven’t received any confirmation about it Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Could you please share your order number so that I can assist you further? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi Agent:  Hi, Thank you for contacting us. My name is Manish, How may I help you? Customer:  About my return request Agent:  Please allow us few mins so that we can check the details for you Customer:  Ok Customer:  Waiting Agent:  Thank you for your patience. Customer:  Yes Agent:  We would like to inform you that the collection of your item has been done and it's reached warehouse. Once it will go through the quality check your refund will be initiated to the My credit section. Agent:  Here's how long it will take:  1. 3 - 5 business days to receive your returned items.  2. 2 business days to perform a quality check and issue a refund.  3. Your bank or card issuer may take an additional 2-15 business days to process the transaction.  Customer:  Can I withdraw the money from there Customer:  I mean can I transfer to my account Agent:  Please note that it can not be tranferred to the bank account however you can use it in your next purchase. Agent:  You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log In  Step2 - Start shopping  Step 3 - Add chosen items to the basket  Step 4 - Proceed to checkout  Step 5 - Select my credit as a payment option Customer:  I have size issues Agent:  the validity for this amount will be one year. Agent:  Please let us know if you have any other query. Customer:  Ok Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:34 PM, 09th Jan                     hi                    Ok           03:35 PM, 09th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:35 PM, 09th Jan                     hi                    I wanted to ask about the refund           03:36 PM, 09th Jan                   Mohammad                   Can you please share your order number ?           03:36 PM, 09th Jan                     hi                    Let me check           03:37 PM, 09th Jan                     hi                    1000409788           03:37 PM, 09th Jan                   Mohammad                   Sorry we couldn't find the order  kindly share the correct  order number           03:40 PM, 09th Jan                     hi                    It’s a return request number           03:41 PM, 09th Jan                     hi                    1000409788           03:41 PM, 09th Jan                   Mohammad                   is this order number 9625809367?           03:41 PM, 09th Jan                     hi                    9625809367           03:41 PM, 09th Jan                     hi                    Yes           03:41 PM, 09th Jan                   Mohammad                   The refund will be processed within 1-2 business days after quality check           03:43 PM, 09th Jan                   Mohammad                   Is there anything else I can help you with?           03:43 PM, 09th Jan                     hi                    2 days back they said the same thing           03:43 PM, 09th Jan                     hi                    How many more days you need it           03:43 PM, 09th Jan                     hi                    It’s already more than 5 days           03:43 PM, 09th Jan                   Mohammad                   after receive the items  3-5 business days           03:44 PM, 09th Jan                   Mohammad                   So the refund will be processed  within  1-2 days           03:45 PM, 09th Jan                   Mohammad                   Is there anything else I can help you with?           03:45 PM, 09th Jan                     hi                    Ok           03:46 PM, 09th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:47 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1970519