Subject: Ticket Assigned - Conversation with nihad here
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 11:40:29 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nihad here nihad here                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nihad here Bot:  Hi Nihad Here ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  4527216591 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97433955350            03:33 PM, 09th Jan                     nihad here                    Ok and it says my order is out for delivery           03:33 PM, 09th Jan                     nihad here                    I need to know when will I get it today           03:33 PM, 09th Jan                     nihad here                    Because it’s my work location           03:33 PM, 09th Jan                     nihad here                    :)           03:34 PM, 09th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:34 PM, 09th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           03:34 PM, 09th Jan                     nihad here                    Hi           03:34 PM, 09th Jan                     nihad here                    Just wanted to know when will I get my order today           03:34 PM, 09th Jan                     nihad here                    It says out for delivery           03:34 PM, 09th Jan                     nihad here                    The location is my workplace           03:34 PM, 09th Jan                     nihad here                    That’s why I want to know           03:34 PM, 09th Jan                   Mohammad                   As we can see  your order on the way to you the courier partner will contact  you on your mobile number 33955350?           03:35 PM, 09th Jan                   Mohammad                   Is there anything else I can help you with?           03:36 PM, 09th Jan                     nihad here                    Yes           03:36 PM, 09th Jan                     nihad here                    Like can I know when exactly I will get it           03:37 PM, 09th Jan                     nihad here                    Any idea           03:37 PM, 09th Jan                     nihad here                    or I can get his number           03:37 PM, 09th Jan                   Mohammad                   Sorry the scheduling time done by courier ,he will contact  you and you can choose the preferred time for delivery           03:38 PM, 09th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:40 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1970492