Subject: New Reply Received - need escalation
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 09:38:58 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  need escalation  Ticket comment <div>One week complete nothing happens </div>
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<div>From: Landmark Group &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, December 31, 2020 2:47 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1923910] - need escalation
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<div dir="ltr">Hi Soyeb,</div>
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<div>Thank you for reaching out to us.</div>
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We apologize for the inconvenience that has happened.</div>
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Regarding the order:6250615404  Please note that the refund has been processed successfully from our side for the amount (41.25), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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Feel free to reach out to us for any further assistance.</div>
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Your Friends</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1923910