Subject: Ticket Assigned - Conversation with syeda sujan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 11:51:34 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syeda sujan syeda sujan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  syeda sujan Bot:  Hi Syeda Sujan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9617011143 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971509115065            
 03:45 PM, 07th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:46 PM, 07th Jan                     syeda sujan                    Hi Tawfik           03:46 PM, 07th Jan                   Mohammad                   Hi Syeda ,How can  I  help  you  ?           03:47 PM, 07th Jan                     syeda sujan                    I want to transfer my centrepoint credits to my card ,is that possible?           03:47 PM, 07th Jan                     syeda sujan                    Because I'm not able to use the credit instore           03:48 PM, 07th Jan                   Mohammad                   Kindly note  you have paid  using  COD mode  the refund has  been processed  your  account  in app           03:49 PM, 07th Jan                   Mohammad                   if  you paid using card  it will be refunded to the same           03:49 PM, 07th Jan                     syeda sujan                
     Yes i know that but is it possible to transfer it now?           03:49 PM, 07th Jan                   Mohammad                   I  apologize  my credit  not transferable           03:50 PM, 07th Jan                     syeda sujan                    Ok thanks           03:51 PM, 07th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:51 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1965581