Subject: Ticket Assigned - Conversation with farhan
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 13:19:26 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farhan farhan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farhan Bot:  Hi Farhan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issu
 er may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966595757802            05:13 PM, 06th Jan                     farhan                    ok           05:15 PM, 06th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be ha
 ppy to help you.           05:15 PM, 06th Jan                     farhan                    hi my order no 6259191698 i request of 2 items return but still no update max representive is already colloect from me the items but still no message recived of collection and no update items max recive or not please help           05:15 PM, 06th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           05:15 PM, 06th Jan                     farhan                    ok           05:16 PM, 06th Jan                   Mohammad                   As we can see the items have been collected on Jan 2  the refund will processed  within  2-3 business days from today           05:17 PM, 06th Jan                   Mohammad                   Is there anything else I can help you with?           05:17 PM, 06th Jan                     farhan                    ok thanks but why message is not come to my no items recived???           05:18 PM,
  06th Jan                   Mohammad                   don't worry  you will receive message for refund soon           05:19 PM, 06th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:19 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1962605