Subject: Ticket Assigned - Conversation with allyn payot
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 12:54:23 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with allyn payot allyn payot                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  allyn payot Bot:  Hi Allyn Payot ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8226855860 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96550111675            04:46 PM, 06th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:47 PM, 06th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           04:47 PM, 06th Jan                   Mohammad                   The order 8226855860  has been placed successfully  and you will get message for collection  within 2-3  business days           04:48 PM, 06th Jan                     allyn payot                    Hi           04:48 PM, 06th Jan                   Mohammad                   Is there anything else I can help you with?           04:48 PM, 06th Jan                     allyn payot                    Is it possible to just walk in to the branch where I chose? Since I opted for click and collect which I expect to be faster than home delivery           04:49 PM, 06th Jan                     allyn payot                    I need the items today           04:49 PM, 06th Jan                   Mohammad                   we would like to inform you that the click and collect order take 2 to 3 working days to be ready for collection            04:49 PM, 06th Jan                   Mohammad                   it ship form warehouse to store           04:50 PM, 06th Jan                   Mohammad                   Is there anything else I can help you with?           04:50 PM, 06th Jan                     allyn payot                    So then if I cancel it how long it takes for the refund return           04:50 PM, 06th Jan                   Mohammad                   please note refund  take  4-15  days according the bank procedures           04:53 PM, 06th Jan                     allyn payot                    Ok thanks for your time           04:53 PM, 06th Jan                   Mohammad                   You're most welcome           04:54 PM, 06th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:54 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1962488