Subject: Ticket Assigned - Conversation with liezel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 10:50:02 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with liezel liezel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  liezel Bot:  Hi Liezel ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507597574 Bot:  Please wait while we transfer you to an agent Agent:  Hi Liezel, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  can i return an item i purchased because of wrong size? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Liezel ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:30 PM, 06th Jan                     liezel                    /startOver           02:31 PM, 06th Jan                   Bot                   يرجى إدخال اسمك           02:31 PM, 06th Jan                     liezel                    english           02:31 PM, 06th Jan                   Bot                   مرحبًا English، ماذا تحتاج للمساعدة؟           02:31 PM, 06th Jan                     liezel                    English           02:31 PM, 06th Jan                   Bot                   مرحبًا English، ماذا تحتاج للمساعدة؟           02:31 PM, 06th Jan                     liezel                    /startOver           02:31 PM, 06th Jan                   Bot                   يرجى إدخال اسمك           02:31 PM, 06th Jan                     liezel                    hello           02:31 PM, 06th Jan                   Bot                   مرحبًا Hello، ماذا تحتاج للمساعدة؟           02:31 PM, 06th Jan                     liezel                    /English           02:33 PM, 06th Jan                   Bot                   مرحبًا Hello، ماذا تحتاج للمساعدة؟           02:33 PM, 06th Jan                     liezel                    /startOver           02:35 PM, 06th Jan                   Bot                   يرجى إدخال اسمك           02:35 PM, 06th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:38 PM, 06th Jan                     liezel                    hi           02:39 PM, 06th Jan                     liezel                    i want to return an item           02:39 PM, 06th Jan                     liezel                    will the store accept?           02:39 PM, 06th Jan                     liezel                    the package is not opened.           02:39 PM, 06th Jan                   Mohammad                   Can you please share your order number ?           02:40 PM, 06th Jan                     liezel                    6260973858           02:40 PM, 06th Jan                     liezel                    are you there?           02:41 PM, 06th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           02:42 PM, 06th Jan                     liezel                    ok           02:42 PM, 06th Jan                   Mohammad                   Yes you can return to store and provide them the order number is enough           02:43 PM, 06th Jan                   Mohammad                   Is there anything else I can help you with?           02:43 PM, 06th Jan                     liezel                    even if the item is a lingerie?           02:44 PM, 06th Jan                     liezel                    will the store accept?           02:44 PM, 06th Jan                   Mohammad                   Yes  wait  12 hours till status  updated then go  to the store           02:44 PM, 06th Jan                   Mohammad                   You can return online purchases through the below three channels:     · You can contact our customer support team on 8001111027 to book a return and to be notified of the refund amount based on our return policy. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (brand) store across the KSA .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the KSA . · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:45 PM, 06th Jan                   Mohammad                   Is there anything else I can help you with?           02:45 PM, 06th Jan                     liezel                    up to how many days can i return the item?           02:45 PM, 06th Jan                     liezel                    it says in your returns policy that lingerie is not accepted for return.           02:46 PM, 06th Jan                     liezel                    i want to make sure if they accept to return lingerie           02:46 PM, 06th Jan                   Mohammad                   14 days you have to return the item           02:47 PM, 06th Jan                   Mohammad                   ligeris  sorry not returnable           02:48 PM, 06th Jan                   Mohammad                   lingerie*           02:48 PM, 06th Jan                   Mohammad                   https://helpsa.splashfashions.com/en/support/solutions/articles/44001707785-what-is-your-policy-on-returns-           02:49 PM, 06th Jan                   Mohammad                   check our return policy here           02:49 PM, 06th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:49 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1961866