Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 07:15:40 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an ad
 ditional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96550542220            10:59 AM, 06th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:01 AM, 06th Jan                     hello                    hell
 o           11:01 AM, 06th Jan                     hello                    on 11dec 2020           11:01 AM, 06th Jan                     hello                    i pay 13.200 k.D           11:02 AM, 06th Jan                     hello                    and till now i m not getting order no or any confirmation from  any one           11:03 AM, 06th Jan                     hello                    i call 4 to 5 time to help center but.........           11:04 AM, 06th Jan                     hello                    every time they give me ne TC number           11:04 AM, 06th Jan                     hello                    1st number TC-1868467   on 13-12-2020           11:05 AM, 06th Jan                     hello                    2nd number of TC-1868463   15-12-2020   time 10:20 Am           11:06 AM, 06th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           11:11 AM, 06th Jan                   Mohammad      
              The refund has been processed for order 8220064971  that didn't pass through  refund amount was 13.8  on Dec 30 18:31 and the process  take 4-15 days according the bank procedures           11:13 AM, 06th Jan                   Mohammad                   Is there anything else I can help you with?           11:13 AM, 06th Jan                     hello                    thanks           11:14 AM, 06th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:15 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1960986