Subject: Ticket Assigned - Conversation with unais
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 07:14:19 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with unais unais                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  unais Bot:  Hi Unais ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559836959 Bot:  Please wait while we transfer you to an agent Agent:  Hi Unais, Thank you for contacting us. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Unais ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  9626257157 this is the order reference. I wish to return 2 products out of 5 purchased Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hope you got my query Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Sure Agent:  In the meantime, an exchange is not available at www.splash.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return. Agent:  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splash) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. Customer:  9626257157 Customer:  Order number Customer:  1. Bossini Textured T shirt Henly Neck Customer:  2. Full length plain jogger Customer:  These 2 items I wish to return Agent:  what the reasone for the return Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Size issue Customer:  Yes Customer:  Both are undersized Customer:  Hi, I'm not getting a response from you. Are we still connected? Agent:  46048255363i have made return request for you and this is the number 46048255363 Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Unais ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:00 AM, 06th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:01 AM, 06th Jan                     unais                    Return for Full Length Plain Joggers with... +1item(s)  of order 9626257157 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days.           11:01 AM, 06th Jan                     unais                    Yesterday I handovered the return materials           11:01 AM, 06th Jan                     unais                    No acknowledgment received           11:02 AM, 06th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           11:05 AM, 06th Jan                     unais                    Hii.. Are we still connected           11:06 AM, 06th Jan                     unais                    Ok           11:06 AM, 06th Jan                   Mohammad                   The  items collected  on 04 Jan 2021  the items on the way to store and the refund will be processed within  3-4  days           11:08 AM, 06th Jan                   Mohammad                   Is there anything else I can help you with?           11:08 AM, 06th Jan                     unais                    No           11:08 AM, 06th Jan                     unais                    I just wanted to know.. That I have used the credit card.. So how will be refund process           11:09 AM, 06th Jan                   Mohammad                   Yes  it will  be refunded           11:14 AM, 06th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:14 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1960984