Subject: New Reply Received - need escalation
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 13:22:03 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  need escalation  Ticket comment <div>Dear Valued Customer </div>
<div>Please make sure of the below HAWB number as its not reflecting on our system </div>
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<div style="margin: 0in 0in 8pt; line-height: normal"><span style="color: rgb(90, 89, 90); font-size: 12pt">Kindly note that this request has been closed automatically by
our system </span></div>
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<div style="margin: 0in 0in 8pt; line-height: normal"><span style="color: rgb(90, 89, 90); font-size: 12pt">For any other requests &amp; inquiries please make sure to
change the subject of the E-mail, and remove the case reference to open a new
ticket in our system to be able to look into your new requests or inquiries.</span></div>
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</font><br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Youssef Amr </span><br><br>
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<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 1/1/2021 12:35:00 PM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: Fwd: [#1944188] - need escalation</span>
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<div dir="ltr"><div dir="ltr">Hi Team,<br><br>Problem Statement: Late collection<br>Order Date : Dec 12, 2020<br>Order ID: 2000689067<br>Tracking ID: 43828032360<br><br>Assistance Required: Need urgent collection<br><br>Issue Description: Customer raised a return request on date 17/12/2020. But the item still not collected.<br><br>Please collect the item on priority.<br><br>Regards,<br>Mohamed.</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1944188