Subject: Ticket Assigned - Conversation with dhanya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 11:50:28 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dhanya dhanya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dhanya Bot:  Hi Dhanya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097466890642 Bot:  Please wait while we transfer you to an agent Customer:  Okay Agent:  Hi Dhanya, Thank you for contacting us. How may I help you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Customer:  I didn’t receive repayment for my returned item since November Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Dhanya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:30 PM, 05th Jan                     dhanya                    Hi           03:33 PM, 05th Jan                     dhanya                    Could you please respond           03:34 PM, 05th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:34 PM, 05th Jan                     dhanya                    Hi           03:34 PM, 05th Jan                     dhanya                    Please I want  to check the payment of my returned items           03:35 PM, 05th Jan                   Mohammad                   Can you please share your order number?.           03:35 PM, 05th Jan                     dhanya                    I didn’t get my money back           03:35 PM, 05th Jan                     dhanya                             03:38 PM, 05th Jan                     dhanya                             03:38 PM, 05th Jan                     dhanya                             03:38 PM, 05th Jan                     dhanya                             03:39 PM, 05th Jan                     dhanya                             03:39 PM, 05th Jan                     dhanya                             03:39 PM, 05th Jan                     dhanya                             03:39 PM, 05th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           03:39 PM, 05th Jan                     dhanya                    Okay sure           03:40 PM, 05th Jan                   Mohammad                   Hi  Dhanya , The refund has been processed for order 4515719644 on 11/30/20 to your card that end with four digit 4502           03:43 PM, 05th Jan                   Mohammad                   4522756208 refund has been processed on 12/24/20  and the process take 4-15 business days according the bank procedures           03:44 PM, 05th Jan                   Mohammad                   for order 4520759125 refund has been processed on 12/13/20  and the process take 4-15 business days according the bank procedures           03:45 PM, 05th Jan                   Mohammad                   for order 4520525250 refund has been processed on 12/12/20   and the process take 4-15 business days according the bank procedures           03:46 PM, 05th Jan                   Mohammad                   for order 4517309424 refund has been processed on 12/5/20   and the process take 4-15 business days according the bank procedures           03:47 PM, 05th Jan                   Mohammad                   for order 4517309424 refund has been processed on 12/5/20    and the process take 4-15 business days according the bank procedures           03:48 PM, 05th Jan                     dhanya                    Okay           03:48 PM, 05th Jan                     dhanya                    Let me check with the bank           03:48 PM, 05th Jan                   Mohammad                   for order 4515188435 refund has been processed on 12/21/20    and the process take 4-15 business days according the bank procedures           03:49 PM, 05th Jan                   Mohammad                   Is there anything else I can help you with?           03:49 PM, 05th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:50 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1958615