Subject: Ticket Assigned - Conversation with saqib
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 10:03:52 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saqib saqib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saqib Bot:  Hi Saqib ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer m
 ay take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501683839            01:54 PM, 05th Jan                     saqib                    ok           01:55 PM, 05th Jan                   Mohammad                   Hi Saqib, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:55 PM, 05th Jan                     saqib                    HI           01:55 PM, 05th Jan                     saqib                    b
 rother i  order yesterday           01:55 PM, 05th Jan                     saqib                    and 2 item was cancelled my max           01:56 PM, 05th Jan                     saqib                    and the amount was 59 for that 2 item           01:56 PM, 05th Jan                   Mohammad                   Can you please share your order number?           01:56 PM, 05th Jan                     saqib                    but i checked email it is showing 48 something           01:56 PM, 05th Jan                     saqib                    9626578228           01:56 PM, 05th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           01:58 PM, 05th Jan                     saqib                    Non-refundable voucher: -AED 10.66           01:58 PM, 05th Jan                     saqib                    thy cut this money           01:58 PM, 05th Jan                   Mohammad                   We apologies for tha
 t ,the  items have been cancelled due quality issue  and  refunded  amount was 48.34 and  non refundable amount is  10.6596  the value of promo code MAX50           02:00 PM, 05th Jan                   Mohammad                   Is there anything else I can help you with?           02:00 PM, 05th Jan                     saqib                    No brother u have that item now           02:00 PM, 05th Jan                     saqib                    i checked it is available           02:00 PM, 05th Jan                     saqib                    why they cancelled and if it is updated thy should send me that           02:01 PM, 05th Jan                   Mohammad                   The items were damaged so it have been cancelled           02:02 PM, 05th Jan                   Mohammad                   Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check process.           02:02 PM, 05th Jan                   Mohammad         
           Is there anything else I can help you with?           02:02 PM, 05th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:03 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1958143