Subject: Ticket Assigned - Conversation with prathwi
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 09:53:32 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with prathwi prathwi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  prathwi Bot:  Hi Prathwi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will tak
 e longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97466492387            01:47 PM, 05th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:49 PM, 05th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           01:51 PM, 05th Jan                   Mohammad                   As we have not received a response, this chat will be closed 
 automatically. Please feel free to get in touch with us in case of any unanswered query.           01:53 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1958107