Subject: Ticket Assigned - Conversation with aishat
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 09:23:48 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aishat aishat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aishat Bot:  Hi Aishat ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  50807579 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  4526493661 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97450807579            01:07 PM, 05th Jan                     aishat                    Ok           01:07 PM, 05th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:10 PM, 05th Jan                     aishat                    Good afternoon           01:10 PM, 05th Jan                     aishat                    Pls my order has just been delivered & it’s not complete           01:11 PM, 05th Jan                     aishat                    4526493661 order number           01:13 PM, 05th Jan                     aishat                    Hello .....           01:14 PM, 05th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           01:17 PM, 05th Jan                   Mohammad                   As we can see  the order has been delivered           01:18 PM, 05th Jan                   Mohammad                   kindly provide us the name of items that you didn't receive           01:19 PM, 05th Jan                   Mohammad                   We apologize for that  If  you received incomplete item you can  make return request           01:22 PM, 05th Jan                   Mohammad                   In the meantime, an exchange is not available at maxfashion.com . You can return online purchases through the below three channels:   · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, https://www.maxfashion.com/en/ you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (brand) store across the QA  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the QA. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:22 PM, 05th Jan                   Mohammad                   Is there anything else I can help you with?           01:22 PM, 05th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:23 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1957914