Subject: Ticket Assigned - Conversation with sumbul
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 09:16:56 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sumbul sumbul                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sumbul Bot:  Hi Sumbul ,what do you need help with? Customer:  /startOver Bot:  Hi Sumbul ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626462249 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Custome
 r:  0568297209            01:09 PM, 05th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:10 PM, 05th Jan                     sumbul                    Hi!           01:10 PM, 05th Jan                     sumbul                    i am unable to login into my account           01:10 PM, 05th Jan                     sumbul                    since yesterday           01:10 PM, 05th Jan                     sumbul                    i have tried everything including clearing cache, cookies, new browser etc           01:11 PM, 05th Jan                     sumbul                    can you please check what's the issue           01:11 PM, 05th Jan                     sumbul                    email : sumbul_zahid@hotmail,com           01:11 PM, 05th Jan                     sumbul                    [email-masked]           01:11 PM, 05th Jan                     sumbul                    numb
 er: 0568297209           01:11 PM, 05th Jan                     sumbul                    i am even unable to reset my password i am not getting any email           01:11 PM, 05th Jan                   Mohammad                   Hi Sumbul  , We apologize for inconvenience caused the order has been cancelled due quality issue  and refund has been initiated on1/4/21           01:12 PM, 05th Jan                     sumbul                    okay.. can you please check my login issue also?           01:12 PM, 05th Jan                   Mohammad                   We have sent link to your email id [email-masked] to reset your password           01:13 PM, 05th Jan                   Mohammad                   Is there anything else I can help you with?           01:15 PM, 05th Jan                     sumbul                    wait           01:15 PM, 05th Jan                     sumbul                    thank you           01:16 PM, 05th Jan                     sumbul           
          it works now           01:16 PM, 05th Jan                   Mohammad                   You're most welcome           01:16 PM, 05th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:16 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1957880