Subject: New Reply Received - Re: !تم تأكيد الطلب
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 07:52:51 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  Re: !تم تأكيد الطلب  Ticket comment <div>Dear Valued Customer </div>
<div>Shipment is successfully delivered to warehouse </div>
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<div style="margin: 0in 0in 8pt; line-height: normal"><span style="color: rgb(90, 89, 90); font-size: 12pt">Kindly note that this request has been closed automatically by our system </span></div>
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<div style="margin: 0in 0in 8pt; line-height: normal"><span style="color: rgb(90, 89, 90); font-size: 12pt">For any other requests &amp; inquiries please make sure to change the subject of the E-mail, and remove the case reference to open a new ticket in our system to be able to look into your new requests or inquiries.</span></div>
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<font></font><br> <br> <span style="font-family: Calibri; font-size: 16px">Best Regards <br> Youssef Amr </span> <br> <br>
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<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/31/2020 2:50:00 PM<br><b>To:</b> [email-masked];[email-masked];[email-masked];[email-masked]<br><b>CC:</b> [email-masked];[email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#1572519] - Re: !تم تأكيد الطلب  [CaseReference:CAI/1220/46784]</span>
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<br><div>Dear Ashkay </div>
<div>Shipment is out for delivery to warehouse under HAWB <font>43829320312</font>
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<font></font><br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Youssef Amr </span><br><br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/29/2020 6:09:00 PM<br><b>To:</b> [email-masked];[email-masked];[email-masked];[email-masked]<br><b>CC:</b> [email-masked];[email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#1572519] - Re: !تم تأكيد الطلب  [CaseReference:CAI/1220/46784]</span>
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<div class="MsoNormal"><span style='font-family: "Calibri",sans-serif; font-size: 11pt'>Dear Ashkay
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<div class="MsoNormal"><span style='font-family: "Calibri",sans-serif; font-size: 11pt'>Sorry for the delay , shipment is still under the return process
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<div class="MsoNormal"><sub><span style='color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 14pt'>Yours sincerely,</span></sub></div>
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<div class="MsoNormal"><b><sub><span style='color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 14pt'>Youssef Amr Abdelaziz</span></sub></b></div>
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<div class="MsoNormal"><sub><span style='color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 14pt'>Customer Service Executive</span></sub></div>
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<sub><span style='color: red; font-family: "Calibri",sans-serif; font-size: 14pt'>Aramex International</span></sub><sub><span style='color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 14pt'> – Cairo, Egypt
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<div class="MsoNormal"><sub><span style='color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 14pt'>Tel 16996 - 33388466  - Fax +2037482990</span></sub></div>
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<div class="MsoNormal"><sub><span style='color: red; font-family: "Calibri",sans-serif; font-size: 14pt'>aramex.com</span></sub></div>
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<b><span style='font-family: "Calibri",sans-serif; font-size: 11pt'>From:</span></b><span style='font-family: "Calibri",sans-serif; font-size: 11pt'> Akshay Berry &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, December 29, 2020 5:10 PM<br>
<b>To:</b> Service Center - CAI Consumer CS &lt;[email-masked]&gt;; Hadeer Ahmed &lt;[email-masked]&gt;; [email-masked]; Youssef Amr &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; ALL CAI Customer Service - Consumer &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Fwd: [#1572519] - Re: !<span lang="AR-SA" dir="RTL">تم تأكيد الطلب</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> [CaseReference:CAI/1220/46784]</span>
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<div class="MsoNormal"><span style='font-family: "Calibri",sans-serif; font-size: 11pt'><a id="OWAAMAB5AD0D1CB8F4CD9B3D416769E490506" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family: "Calibri",sans-serif; text-decoration: none'>@Youssef Amr</span></a>
 Please confirm if the shipment has been returned?</span></div>
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<div class="MsoNormal"><span style='font-family: "Calibri",sans-serif; font-size: 11pt'>Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-family: "Calibri",sans-serif'>Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style='font-family: "Calibri",sans-serif; font-size: 10pt'>Email:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color: windowtext">[email-masked]</span></a></span></div>
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<span style='font-family: "Calibri",sans-serif; font-size: 10pt'>T: +971 4 5172125</span><span style='font-family: "Calibri",sans-serif; font-size: 11pt'></span>
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<b><span style='font-family: "Calibri",sans-serif; font-size: 11pt'>From:</span></b><span style='font-family: "Calibri",sans-serif; font-size: 11pt'> Service Center - CAI Consumer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, December 27, 2020 7:05 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: Fwd: [#1572519] - Re: !<span lang="AR-SA" dir="RTL">تم تأكيد الطلب</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> [CaseReference:CAI/1220/46784]</span>
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<b><i><span style='color: indianred; font-family: "Calibri",sans-serif; font-size: 13.5pt'>External email sender, please take precaution.</span></i></b><span style='color: indianred; font-family: "Calibri",sans-serif'></span>
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<div><span style='font-family: "Calibri",sans-serif'>Dear Valued Customer </span></div>
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<div><span style='font-family: "Calibri",sans-serif'>Sorry for the delay </span></div>
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<div style="margin-bottom: 12pt"><span style='font-family: "Calibri",sans-serif'>Kindly be noted that the shipment return is still in progress under HAWB 45363134810<br>
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Best Regards <br>
Youssef Amr </span></div>
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<b>From:</b>
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> <br>
<b>Sent:</b> 12/25/2020 12:47:00 PM<br>
<b>To:</b> <a href="mailto:[email-masked];[email-masked]" rel="noreferrer">[email-masked];[email-masked]</a><br>
<b>CC:</b> <a href="mailto:[email-masked];[email-masked]" rel="noreferrer">
[email-masked];[email-masked]</a><br>
<b>Subject:</b> RE: Fwd: [#1572519] - Re: !<span lang="AR-SA" dir="RTL">تم تأكيد الطلب</span><span style='font-family: "Calibri",sans-serif'></span>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Any update on the below?</span></div>
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<span lang="AR-SA" style="font-size: 10.5pt" dir="RTL">في الأربعاء, 23 ديسمبر في 9:29</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-family: -apple-system; font-size: 10.5pt"><span dir="LTR"></span><span dir="LTR"></span>
 PM <span class="separator">, Service Center - CAI Consumer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span lang="AR-SA" style="font-size: 10.5pt" dir="RTL">كتب</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-family: -apple-system; font-size: 10.5pt"><span dir="LTR"></span><span dir="LTR"></span>: 
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Dear Valued Customer</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">We will make sure to deliver the below on priority basis</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Will keep you updated</span></div>
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<span style='font-family: "Calibri",sans-serif'>Best Regards
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 Youssef Amr </span><span style="font-family: -apple-system; font-size: 10.5pt"></span>
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<span style="font-family: -apple-system; font-size: 10.5pt">From:</span> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<strong>Sent:</strong> 12/23/2020 9:43:00 AM<br>
<strong>To:</strong> <a href="mailto:[email-masked];[email-masked]" rel="noreferrer">
[email-masked];[email-masked]</a><br>
<strong>CC:</strong> <a href="mailto:[email-masked];[email-masked]" rel="noreferrer">
[email-masked];[email-masked]</a><br>
<strong>Subject:</strong> RE: Fwd: [#1572519] - Re: !<span lang="AR-SA" dir="RTL">تم تأكيد الطلب</span><span lang="AR-SA" style="font-size: 10.5pt" dir="RTL">
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Dear Hadeer,</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">AWB: 45363134810;L1641F6</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">It appears that the item was collected under the collection reference and the above mentioned AWB however, the same is showing on hold. The address for our warehouse is the following,
 request you to please deliver to our warehouse on priority basis:</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">KM 67 Cairo-Ismaielia desert road</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">10th of Ramadan</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Thank you for your help!</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Regards,</span></div>
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<span lang="AR-SA" style="font-size: 10.5pt" dir="RTL">في الأربعاء, 16 ديسمبر في 12:32</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-family: -apple-system; font-size: 10.5pt"><span dir="LTR"></span><span dir="LTR"></span>
 PM <span class="separator">, Service Center - CAI Consumer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span lang="AR-SA" style="font-size: 10.5pt" dir="RTL">كتب</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-family: -apple-system; font-size: 10.5pt"><span dir="LTR"></span><span dir="LTR"></span>: 
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Dear valued customer,</span></div>
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<span style="font-family: -apple-system; font-size: 10.5pt">Kindly be noted that your new request has been submitted under
<strong><span style="font-family: -apple-system">Reference</span></strong> <strong>
<span style="color: red; font-family: -apple-system">L1641F6 </span></strong><span style="color: black">and it will be collected today .</span><br>
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</span><span style='font-family: "Calibri",sans-serif'>Best Regards <br>
 Donia Yehia </span><span style="font-family: -apple-system; font-size: 10.5pt"></span>
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<span style="font-family: -apple-system; font-size: 10.5pt">From:</span> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<strong>Sent:</strong> 12/16/2020 6:38:00 AM<br>
<strong>To:</strong> <a href="mailto:[email-masked];[email-masked]" rel="noreferrer">
[email-masked];[email-masked]</a><br>
<strong>CC:</strong> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong>Subject:</strong> RE: Fwd: [#1572519] - Re: !<span lang="AR-SA" dir="RTL">تم تأكيد الطلب</span><span lang="AR-SA" style="font-size: 10.5pt" dir="RTL">
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">AWB: 43827411961;L116DF3</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Kindly arrange collection with the customer on priority. Customer can be reached on +201015519701.</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Our WH address where items needs to be delivered:</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">KM 67 Cairo-Ismaielia desert road</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">10th of Ramadan</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Thank you for your help!</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Regards,</span></div>
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<span style="font-family: -apple-system; font-size: 10.5pt"><br>
</span><span style="color: white; font-family: fdtktid; font-size: 1pt">1572519:1125156</span><span style="font-family: -apple-system; font-size: 10.5pt">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1572519