Subject: New Reply Received - need escalation
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 07:47:27 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  need escalation  Ticket comment <div>Dear Valued Customer </div>
<div>Shipment is successfully delivered to warehouse </div>
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<div style="margin: 0in 0in 8pt; line-height: normal"><span style="color: rgb(90, 89, 90); font-size: 12pt">Kindly note that this request has been closed automatically by our system </span></div>
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<div style="margin: 0in 0in 8pt; line-height: normal"><span style="color: rgb(90, 89, 90); font-size: 12pt">For any other requests &amp; inquiries please make sure to change the subject of the E-mail, and remove the case reference to open a new ticket in our system to be able to look into your new requests or inquiries.</span></div>
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<font></font><br> <br> <span style="font-family: Calibri; font-size: 16px">Best Regards <br> Youssef Amr </span> <br> <br>
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<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/31/2020 3:14:00 PM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#1890418] - need escalation  [CaseReference:CAI/1220/39997]</span>
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<br><div>Dear Valued Customer </div>
<div>Shipment is out for delivery under HAWB <font>43829320312</font><br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Youssef Amr </span><br><br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/27/2020 6:45:00 PM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#1890418] - need escalation  [CaseReference:CAI/1220/39997]</span>
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<br><div>Dear Valued Customer </div>
<div>Shipment return is in progress <br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Youssef Amr </span><br><br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/23/2020 7:24:00 PM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#1890418] - need escalation  [CaseReference:CAI/1220/39997]</span>
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<br><div>Dear Valued Customer </div>
<div>The pickup is collected under HAWB <font>32446480964 </font>
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<font>Will update you when delivered to warehouse </font><br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Youssef Amr </span><br><br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/21/2020 2:50:00 PM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#1890418] - need escalation  [CaseReference:CAI/1220/39997]</span>
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<br><div>Dear Valued Customer</div>
<div>Will use the phone number once more to collect today under reference <strong><font color="#ff0000">L2121BB </font></strong> </div>
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<span style="font-family: Calibri; font-size: 16px">Best Regards <br> Youssef Amr </span><br><br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/21/2020 1:24:00 PM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: Fwd: [#1890418] - need escalation</span>
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<div dir="ltr"><div dir="ltr">Mobile  number is +201227172876</div></div>
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                            في
                            الأثنين, 21 ديسمبر في  2:48 PM
                            <span class="separator">,  Service Center - CAI Consumer &lt;[email-masked]&gt;  كتب:
                            <div>Dear Valued Customer </div>
<div>The below collection was cancelled as the phone number is wrong , please share and confirm the customer correct number to assist you</div>
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<div style="margin: 0in 0in 8pt; line-height: normal"><span style="color: rgb(90, 89, 90); font-size: 12pt">Kindly note that this request has been closed automatically by
our system </span></div>
<div><font>

</font></div>
<div style="margin: 0in 0in 8pt; line-height: normal"><span style="color: rgb(90, 89, 90); font-size: 12pt">For any other requests &amp; inquiries please make sure to
change the subject of the E-mail, and remove the case reference to open a new
ticket in our system to be able to look into your new requests or inquiries.</span></div>
<div>
<font>

</font><br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Youssef Amr </span><br><br>
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<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/20/2020 12:05:00 PM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: Fwd: [#1890418] - need escalation</span>
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External email: avoid to open links or attachments unless sender is known and content is relevant..</div>
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<div dir="ltr">Hi  Team,</div>
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<div dir="ltr">AWB Number :43827448545</div>
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<div dir="ltr">collection reference number: L1192AF</div>
<div dir="ltr">Mobile  Number :01227172876</div>
<div dir="ltr">Address : Floor 2, Flat 9 Square 1109, Al-Jabarti Street, behind the Oriental Weavers,Cairo.</div>
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<div dir="ltr">​Kindly arrange for collection asap .</div>
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<div dir="ltr">Regards,</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1890418