Subject: Ticket Assigned - Conversation with priyanka bamania
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 05:29:10 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with priyanka bamania priyanka bamania                    Bot:  Hi again! Bot:  Please enter your name Customer:  priyanka bamania Bot:  Hi Priyanka Bamania ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transa
 ction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97433003739            09:05 AM, 04th Jan                     priyanka bamania                    Ok           09:05 AM, 04th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:06 AM, 04th Jan                     priyanka bamania                    Hello           09:06 AM, 04th Jan                     priyanka bamania                    I have my 4 return request           09:07 AM, 04th Jan                     priyanka bamania                    But have
  not received my refund in my account           09:07 AM, 04th Jan                     priyanka bamania                    Can you check           09:07 AM, 04th Jan                     priyanka bamania                    Its almost 2 months now           09:07 AM, 04th Jan                   Mohammad                   Can you please share your order number ?.           09:08 AM, 04th Jan                     priyanka bamania                    [email-masked]           09:08 AM, 04th Jan                     priyanka bamania                    This email is registered           09:08 AM, 04th Jan                     priyanka bamania                    Plz check on this           09:08 AM, 04th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           09:08 AM, 04th Jan                     priyanka bamania                    I have 4 or 5 orders so check in your system           09:09 AM, 04th Jan                   M
 ohammad                   there  is  a lot of orders  can please share the order number           09:10 AM, 04th Jan                     priyanka bamania                    4519220680 =37.60qr           09:14 AM, 04th Jan                     priyanka bamania                    4518958306#           09:14 AM, 04th Jan                     priyanka bamania                    37.50 qar           09:14 AM, 04th Jan                     priyanka bamania                    4518777605=99.20qr           09:14 AM, 04th Jan                     priyanka bamania                    4517441858=72.24           09:15 AM, 04th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           09:16 AM, 04th Jan                   Mohammad                   We apologies for inconvenience caused please note the  refund has been processed for order 4519220680  from our-side  on 12/8/20  to your card that ended with four digits 1336 and the process tak
 e 4-15 days according the bank procedures           09:18 AM, 04th Jan                     priyanka bamania                    What about other orders           09:19 AM, 04th Jan                   Mohammad                   And for order 4518958306  the refund has been initiated on 12/13/20           09:20 AM, 04th Jan                   Mohammad                   4517441858  initiated  on 12/5/20           09:21 AM, 04th Jan                   Mohammad                   Is there anything else I can help you with?           09:23 AM, 04th Jan                     priyanka bamania                    What about order 4517441858           09:24 AM, 04th Jan                     priyanka bamania                    Sry           09:25 AM, 04th Jan                   Mohammad                   Refund has been initiated  on 12/5/20   for order 4517441858           09:25 AM, 04th Jan                     priyanka bamania                    Order 4518777605           09:25 AM, 04th Jan           
           priyanka bamania                    4518777605           09:25 AM, 04th Jan                     priyanka bamania                    ??           09:25 AM, 04th Jan                     priyanka bamania                    This one           09:25 AM, 04th Jan                   Mohammad                   Refund has been  processed  for order number 4518777605  on  12/6/20           09:26 AM, 04th Jan                   Mohammad                   refunded amount was 99.20           09:26 AM, 04th Jan                     priyanka bamania                    Not ye receive           09:26 AM, 04th Jan                   Mohammad                   Is there anything else I can help you with?           09:26 AM, 04th Jan                     priyanka bamania                    What have to do           09:26 AM, 04th Jan                     priyanka bamania                    I checked in my card           09:26 AM, 04th Jan                     priyanka bamania                    Its m
 ore than 20 days right           09:26 AM, 04th Jan                   Mohammad                   If  you didn't receive it  you can check you card that ended with    1336 and with your bank directly and provide  them  the request token 169999990040476011           09:27 AM, 04th Jan                   Mohammad                   Is there anything else I can help you with?           09:28 AM, 04th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:29 AM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1953200