Subject: Ticket Assigned - Conversation with hina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 05:19:28 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hina hina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hina Bot:  Hi Hina ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966591150173 Bot:  Please wait while we transfer you to an agent Agent:  Hi Hina, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Customer:  Yes Agent:  Kindly share us with the order id in order to assist you better Customer:  IMAGE Customer:  I got this msg.but till now in my credit no money show Customer:  And there are 2 more items that i want refund. Customer:  6251100558 Customer:  6245229695 Customer:  These 2 order number Agent:  We would like to inform you that the refund amount of SAR 46.8 with respect to the order id 6248920641 has already been processed from our side in your my credit account under the registered account "[email-masked]". Agent:  You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto www.centrepointstores.com Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option Customer:  IMAGE Customer:  Look there is nothing Agent:  We request you to please confirm that you have returned below mentioned item. Agent:  Embellished Tote Bag with Shoulder Strap Customer:  Yes  i did same Agent:  We request you to please confirm us your return receipt under which you have returned this item. We request you to please also confirm us the tracking number too. Customer:  Ok Customer:  IMAGE Agent:  Thank you for confirming me.  Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Ok Agent:  For your future refernce, we request you to please return the items according to there assigned courier partner and order number separately as we can check there were three courier partners assigned for your return collection. However, you returned all the items under one tracking number so we request you to please allow us some time to investigate the case. We will surely get back to you on "[email-masked]" Customer:  Ya your person of courier said me to do this.return all item Customer:  Ok please do my refund as soon as possible. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hina ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:05 AM, 04th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:09 AM, 04th Jan                     hina                    Hello           09:09 AM, 04th Jan                     hina                    I want to ask about my refund.this 4 to 5th time asking.           09:10 AM, 04th Jan                     hina                    Every time you people said wait for some days we are working on this           09:11 AM, 04th Jan                   Mohammad                   This  order number 6251100558?           09:11 AM, 04th Jan                     hina                    But 1 month is finished and still there is nothing           09:11 AM, 04th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           09:11 AM, 04th Jan                     hina                    Yes and 2 more order no           09:12 AM, 04th Jan                     hina                    6245229695           09:12 AM, 04th Jan                   Mohammad                   This is order 6251100558 as we can see the item not collected yet  can you please share the receipt for collection or Tracking id           09:13 AM, 04th Jan                     hina                    6248920641           09:13 AM, 04th Jan                     hina                             09:15 AM, 04th Jan                     hina                    For all 3 return i gave it to 1 person and he gave me this picture of slip           09:15 AM, 04th Jan                   Mohammad                   Thank you for sharing AWB we will escalate your issue to the financial  Team to process the refund asap           09:16 AM, 04th Jan                   Mohammad                   Is there anything else I can help you with?           09:16 AM, 04th Jan                     hina                    How much i have too wait?           09:17 AM, 04th Jan                     hina                    If it is that much difficult process then why you give this offer.to return item           09:17 AM, 04th Jan                     hina                    T           09:17 AM, 04th Jan                   Mohammad                   Within  3-4 days it will be resolved           09:19 AM, 04th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:19 AM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1953185