Subject: Ticket Assigned - Conversation with nosh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 05:07:54 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nosh nosh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nosh Bot:  Hi Nosh ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may t
 ake an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503294701            08:56 AM, 04th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           08:57 AM, 04th Jan                     nosh                    Hi           08:57 AM, 04th Jan                     nosh                    On 2 different occasions i ordered a bag which showed it was available online and i paid fo
 r it twice but it was cancelled by centrepoint. I didnt receive any refund           08:58 AM, 04th Jan                     nosh                    Can you check this           08:58 AM, 04th Jan                   Mohammad                   kindly share the order number ?           08:59 AM, 04th Jan                     nosh                    Ok           08:59 AM, 04th Jan                     nosh                    9624019758           09:02 AM, 04th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           09:02 AM, 04th Jan                     nosh                    9623431610 this is the second order of the same item which was cancelles           09:03 AM, 04th Jan                     nosh                    Cancelled           09:03 AM, 04th Jan                   Mohammad                   We apologies for inconvenience caused please note the item has been cancelled due quality issue  and refund has been process
 ed from our-side  on 12/23/20 to your card that ended with four digits 8991  .Regarding order 9623431610  refund has been initiated on 12/27/20  and the process take  4-15 business days according the bank procedures           09:05 AM, 04th Jan                   Mohammad                   Is there anything else I can help you with?           09:06 AM, 04th Jan                     nosh                    Ok so refund has been initiated for both orders ?           09:06 AM, 04th Jan                   Mohammad                   Yes           09:06 AM, 04th Jan                     nosh                    Ok great           09:07 AM, 04th Jan                     nosh                    Thank you for your help           09:07 AM, 04th Jan                   Mohammad                   You're most welcome           09:07 AM, 04th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:07 AM, 04th Ja
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