Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 13:38:29 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6247891355 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0557620511 Bot:  Please wait while we transfer you to an agent Customer:  Hi Agent:  Hi, Thank you for contacting us. My name is Nikhil. Agent:  How may I help you with your order id 6247891355? Agent:  Your concern is regarding the returns? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Customer:  Hi Agent:  Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Yes Customer:  For the returns Customer:  I reveived wrong product Customer:  Its been many days Customer:  But no response from your side Customer:  They said they will arrange my refund Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Ok Agent:  Thank you for your patience Agent:  Please note that return the collection will only be assigned to the courier team, once your done filling up your home address in the form that has already been sent your registered email id ([email-masked]) Agent:  Once you are done filling up the address form, our courier partner will contact you on your registered mobile number (+966557620511) to arrange a time for collection. Customer:  I have already done it Customer:  Check from yourside Customer:  IMAGE Customer:  Check the attach snapshot Customer:  I already did it on 14 december Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Ok. Agent:  We request you to please again fill the address form as there was some issue with your request and we are truly sorry for that. Agent:  As we have sent your the address fill up form again. Customer:  Ok lemme check Agent:  Sure Customer:  I have submitted it again Customer:  Check from yourside and confirm Customer:  IMAGE Customer:  Attach is the snapshot Agent:  Thank you for filling up the address form. We would like to inform you that a courier team have already been assigned to you to pickup your items. Agent:  our courier partner will contact you on your registered mobile number (+966557620511) to arrange a time for collection. Agent:  For your reference, you can check your return collection status by visiting https://www.aramex.com/sa/ and using 46393509702 Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Customer:  Hi Agent:  Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Yes Customer:  ? Customer:  Hey Agent:  I apologise for the late response and the inconvenience caused to you. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Customer:  What about my order pick up, how much more time will it take Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Regarding my order pickup Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver            02:03 PM, 29th Dec                     hi                    Order pickup           02:03 PM, 29th Dec                   Mohamed                   Hi, Thank you for contacting us. How may I help you?           02:07 PM, 29th Dec                     hi                    Hi           02:07 PM, 29th Dec                     hi                    My return pick up update           02:08 PM, 29th Dec                     hi                    How much more time will it taje           02:08 PM, 29th Dec                     hi                    Take           02:08 PM, 29th Dec                   Mohamed                   Please note that the order collection time frame is 2-5 business days.           02:09 PM, 29th Dec                   Mohamed                   you will be contacted with in this time  for the collection.           02:10 PM, 29th Dec                   Mohamed                   /do you have any other question that i can help you with ?           02:13 PM, 29th Dec                   Mohamed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:13 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1933065