Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 07:10:59 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addi
 tional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:51 AM, 03rd Jan                     hi                    THANKYOU           10:51 AM, 03rd Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:55 AM, 03rd Jan                     hi                    HI           10:56 AM, 03rd Jan                     hi                    i have 592 points in shukran account but i cant used it           10:56 AM, 03rd Jan                     hi                    can you help me
  about this           10:56 AM, 03rd Jan                     hi                    i want to use it to buy           10:57 AM, 03rd Jan                   Mohammad                   this your email  id [email-masked]           10:57 AM, 03rd Jan                     hi                    yes           10:58 AM, 03rd Jan                   Mohammad                   As  we can see  you have only  7 ( AED0.35 )           10:59 AM, 03rd Jan                     hi                    i have 592 now           11:01 AM, 03rd Jan                   Mohammad                   only  7 points           11:01 AM, 03rd Jan                     hi                    im using computer now thats why i cant screen shot           11:02 AM, 03rd Jan                     hi                             11:03 AM, 03rd Jan                   Mohammad                   As w can see  in system you have  7 points ( AED0.35 )    and the points added  automatically after 14 days from receive the order   
         11:06 AM, 03rd Jan                   Mohammad                   Is there anything else I can help you with?           11:06 AM, 03rd Jan                     hi                    yes           11:07 AM, 03rd Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           11:10 AM, 03rd Jan                   Mohammad                   As w can see in system you have 7 points ( AED0.35 ) and the points added automatically after 14 days from receive the order           11:10 AM, 03rd Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:10 AM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1949798