Subject: Ticket Assigned - Conversation with reema
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 07:03:54 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reema reema                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reema Bot:  Hi Reema ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529029415 Bot:  Please wait while we transfer you to an agent Customer:  ok Agent:  Hi Reema, Thank you for contacting us. My name is Amir. How may I help you? Customer:  its regarding my order Order #9619077241 Agent:  okay Customer:  i spoke to an agent some days back regarding not receiving one of the items and i was told i will get the refund for it Customer:  but i did not receive any mail regarding it Agent:  May I request you to please stay on hold while I retrieve the information Customer:  ok Agent:  Thank you for your patience. Customer:  ok Agent:  Sorry for the late response Customer:  ok Agent:  Can you please inform us  how did you contacted the agent regarding the order# 9619077241 Agent:  By call or email? Customer:  through chat Customer:  i have the chat Agent:  Please inform us whether the  missing item is : Lee Cooper Typographic Print T-shirt with V-neck and Short Sleeves Customer:  no..it is this "Skechers Printed Ankle Length Socks - Set of 3" Agent:  Can you please inform us whether you have not received complete order or received incomplete order Customer:  i have received incomplete order Agent:  So you received only 1 shoe Agent:  Sorry, *socks Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Reema ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Reema, Thank you for contacting us. My name is Nitesh. Agent:  As we can check, you've contacted us regarding your refund status update. Is that correct? Customer:  yes and also about missing item Agent:  Please specify your order ID so we can check and assist further. Customer:  Order #9619077241 Agent:  Thank you Agent:  Please allow us a moment while we check. Customer:  sure Agent:  Thank you for waiting. Agent:  As per the records, all the items under order ID: 9619077241 has been delivered to you. Agent:  Kindly check again whether all the items are available. Customer:  no i have already addressed to your online chat many tmes that i have not received one item.i was told i will receive the refund for it since there cannot send it again Customer:  missing item;;Skechers Printed Ankle Length Socks - Set of 3 Agent:  Thank you for waiting. Customer:  ok Agent:  We are now checking with our relevant team regarding the missing item, and will get back with an update on your mail. Customer:  okay sure..and whats the update about the return item? Customer:  no one has come yet to collect the return item Agent:  We have escalated your concern to our courier team as well to arrange the collection on prioroty basis.. Customer:  thankyou Agent:  We thank you for your understanding and co-operation Agent:  Feel free to reach us if you need further assistance. Agent:  It was a pleasure to assist you. Thank you for contacting us Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Reema ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:56 AM, 03rd Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:57 AM, 03rd Jan                     reema                    hello           10:57 AM, 03rd Jan                     reema                    its regarding my return update           10:57 AM, 03rd Jan                     reema                    Order #9622678831           10:57 AM, 03rd Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           10:58 AM, 03rd Jan                     reema                    okay           10:58 AM, 03rd Jan                   Mohammad                   We will  escalate your issue to the financial  team to process the refund asap           11:01 AM, 03rd Jan                   Mohammad                   Is there anything else I can help you with?           11:01 AM, 03rd Jan                     reema                    thats all           11:02 AM, 03rd Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:03 AM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1949773