Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 06:44:16 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626142686 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971509544716            10:34 AM, 03rd Jan                   Mohammad        
            Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:34 AM, 03rd Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           10:35 AM, 03rd Jan                     hi                    Please add this item instead  of cancel  item in my order           10:35 AM, 03rd Jan                   Mohammad                   Your order 9626142686 will be delivered  within  2-3 days           10:35 AM, 03rd Jan                     hi                    http://www.maxfashion.com/ae/en/Kids/Baby-Boy-%280-2-Years%29/Clothing/Tees-and-Shirts/T-shirts/MAX-Round-Neck-T-shirt-with-Placement-Print-and-Short-Sleeves/p/BBB122YELLOWLIGHT           10:36 AM, 03rd Jan                   Mohammad                   We apologize for cancellation one item due quality issue and it is out of stock           10:36 AM, 03rd Jan                     hi                    There two 2 item of category 2 for 25ae
 d           10:36 AM, 03rd Jan                   Mohammad                   We can't amend or add on order after submitting           10:37 AM, 03rd Jan                   Mohammad                   the  refund has been initiated for the same           10:37 AM, 03rd Jan                   Mohammad                   Is there anything else I can help you with?           10:37 AM, 03rd Jan                     hi                    But in the bill it chagred as15 each           10:38 AM, 03rd Jan                     hi                    It should be 25           10:38 AM, 03rd Jan                     hi                    Aed           10:38 AM, 03rd Jan                     hi                    For both           10:40 AM, 03rd Jan                     hi                    Are you there?           10:42 AM, 03rd Jan                   Mohammad                   Refund ed amount is 6.92   to your bank account and  0.1871  to your credit in app           10:43 AM, 03rd Jan                
      hi                    Ok           10:43 AM, 03rd Jan                     hi                    Thank you           10:43 AM, 03rd Jan                   Mohammad                   Is there anything else I can help you with?           10:43 AM, 03rd Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:44 AM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1949711