Subject: Ticket Assigned - Conversation with sruthi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 31 Dec 2020 12:56:44 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sruthi sruthi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi,sruthi here Bot:  Please enter your name Customer:  sruthi Bot:  Hi Sruthi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will de
 pend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971564248691            04:43 PM, 31st Dec                     sruthi                    How long should I wait ?           04:46 PM, 31st Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:49 PM, 31st Dec                     sruthi                   
  Hi           04:50 PM, 31st Dec                     sruthi                    What is the status           04:50 PM, 31st Dec                   Mohammad                   Can you please share your order number?           04:51 PM, 31st Dec                     sruthi                    One second will share           04:52 PM, 31st Dec                     sruthi                    9624153401           04:52 PM, 31st Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           04:53 PM, 31st Dec                     sruthi                    Sure. I have returned the product but didn't receive the refund yet. Hence checking.           04:53 PM, 31st Dec                   Mohammad                   The  refund will be processed within 1-2 days  start from today           04:54 PM, 31st Dec                   Mohammad                   Is there anything else I can help you with?           04:54 PM, 31st Dec                     
 sruthi                    Ok. Thank you           04:55 PM, 31st Dec                     sruthi                    All good. Thanks!           04:55 PM, 31st Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:56 PM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1942081