Subject: Ticket Assigned - Conversation with abdul
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 30 Dec 2020 05:13:56 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul abdul                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul Bot:  Hi Abdul ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer m
 ay take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585069011            08:54 AM, 30th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           08:55 AM, 30th Dec                     abdul                    It has been more then a week since ive returned my 2 products and i still didnot got my refund           08:56 AM, 30th Dec                     abdul                
     Ive been contacting customer service called and chated so many times and still didnt got my refund           08:56 AM, 30th Dec                   Mohammad                   Can you please share your order number ?           08:56 AM, 30th Dec                     abdul                    9623158685           08:58 AM, 30th Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           08:58 AM, 30th Dec                     abdul                    Ok           08:59 AM, 30th Dec                     abdul                    I need to buy the replacement and other stuffs waiting for the refund and didnt got it fast this is very dissapointing           08:59 AM, 30th Dec                   Mohammad                   We will  escalate your issue  to the concern team to  process  the refund asap           09:00 AM, 30th Dec                   Mohammad                   Is there anything else I can help you with?           09:00 
 AM, 30th Dec                     abdul                    Ive called and chated many times with the your service and still no respond           09:00 AM, 30th Dec                     abdul                    I want refund today           09:00 AM, 30th Dec                   Mohammad                   Be sure  we will do the needful   .we apologize for that delay           09:01 AM, 30th Dec                     abdul                    Ive been told to 2 to 3 days and to unstall and install app and still nothing           09:01 AM, 30th Dec                     abdul                    Kindly issue the refund today i cannot be more patient           09:01 AM, 30th Dec                   Mohammad                   We will do the needful and it will be escalated to the finance team           09:03 AM, 30th Dec                   Mohammad                   Is there anything else I can help you with?           09:03 AM, 30th Dec                     abdul                    I want ti want to
  conact this finance team           09:03 AM, 30th Dec                     abdul                    Ive been told this so amny times           09:03 AM, 30th Dec                     abdul                    That the team will do the job etc           09:04 AM, 30th Dec                     abdul                    And still nothing!           09:04 AM, 30th Dec                     abdul                    I want to contact with the manager of finance team           09:04 AM, 30th Dec                     abdul                    I want my refubd           09:06 AM, 30th Dec                     abdul                    Hello           09:08 AM, 30th Dec                     abdul                    Helllllo           09:09 AM, 30th Dec                   Mohammad                   We apologise for the inconvenience caused to you.           09:13 AM, 30th Dec                   Mohammad                   We will do  the needful           09:13 AM, 30th Dec                   Mohammad       
             It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:13 AM, 30th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1936094