Subject: RE: Transfer My credit deleted amount to bank account Order ID: 6217329487
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Musaed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Samer Salmeh <[email-masked]>, seeta.seeta <[email-masked]>
Date: Mon, 28 Dec 2020 08:29:28 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

This has been refunded.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, December 28, 2020 10:09 AM
To: Jessie Caparas <[email-masked]>; Mohammed Athar <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Musaed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6217329487

External email sender, please take precaution.
Hi Team,

Any update ?

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 12:40:13 AM
Subject: RE: Transfer My credit deleted amount to bank account Order ID: 6217329487

@Mohammed Athar<mailto:[email-masked]> updated finance sheet for this at row # 313

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 5:53 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6217329487

External email sender, please take precaution.
Hi Team,

Please assist.

Regards
Shakeeb

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 18, 2020 3:53:14 PM
Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6217329487

Hi Malik,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 18 December, 2020 11:40:50
Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6217329487

Hi Team,

Any updates on this case?

Regards,
Ebrahim Hageb

________________________________
From: "Ebrahim Abduljalil. Qasem" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 December, 2020 14:26:06
Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6217329487

Hi Team,

Any updates on this case?

Regards,
Ebrahim Hageb

________________________________
From: "Ebrahim Abduljalil. Qasem" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 10 December, 2020 14:40:18
Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6217329487

Hi Team,

Any updates on this case?

Regards,
Ebrahim Hageb

________________________________
From: "Ebrahim Abduljalil. Qasem" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 8 December, 2020 11:00:13
Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6217329487

Hi Team,

Any updates on this case?

Regards,
Ebrahim Hageb

________________________________
From: "Ebrahim Abduljalil. Qasem" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 3 December, 2020 12:20:46
Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6217329487

Hi Team,

Any updates on this case?

Regards,
Ebrahim Hageb

________________________________
From: "Ebrahim Abduljalil. Qasem" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 1 December, 2020 12:54:19
Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6217329487

Hi Team,

Bank Details :

Account no :653000010006080109163
IBAN:SA3080000653608010109163
Account type  :current
NAME:AHMED KAMAL
Bank name :AL Rajhi
Branch :Alrabee

Regards,
Ebrahim Hageb

________________________________
From: "Ebrahim Abduljalil. Qasem" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 29 November, 2020 17:01:00
Subject: Transfer My credit deleted amount to bank account Order ID: 6217329487

Hi Team

Problem Statement : Refund approval

Order Date : Aug 20, 2020
Order ID: 6217329487<callto:8380706406>
Tracking ID :RP1111200002961
RMA: 1000149103<callto:1000122535>
Total Price : 68.4

Issue Description : The Customer placed the order on Aug 20, 2020, The customer says that he does not want the refund in his my credit and wants it as cash to his bank account .

Case history : The customer reached out to us on 20/11/2020. and we have raised the issue to tech team and they have removed my credit.

Customer's history : the customer is with us since 12/24/18 and this is his 9th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com