Subject: Ticket Assigned - Please rectiffy the issue of Gift Voucher # 16099 799799 118217 9825 2209
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 02:57:58 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Please rectiffy the issue of Gift Voucher # 16099 799799 118217 9825 2209 Dear Support Team,
I tried to purchase last Dec 17 at 3:30 am and 4:00 am using my gift voucher number 16099 799799 118217 9825 2209 and both order was not processed at all.
Then today i tried to use my gift voucher at Caprisa Burjuman Center and it is not working at all and as per them the voucher is used last Dec 17.
Please see below screenshot for both transaction which is not processed at all. 
Could you please rectify this issue as i need to use this voucher please! My mobile number is 056 188 9789

Thanks,
Edilyn Robles
0561889789
 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1917906