Subject: Ticket Assigned - Conversation with mahmoud
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Dec 2020 08:20:29 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahmoud mahmoud                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mahmoud Bot:  Hi Mahmoud ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8223908917 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096569953666            12:15 PM, 27th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           12:17 PM, 27th Dec                     mahmoud                    Hello Mr Tawfik           12:18 PM, 27th Dec                     mahmoud                    I made an click& collect order  8223908917 since 23th December 2020           12:18 PM, 27th Dec                   Mohammad                   We will escalate  your issue  to  the concern part  to ship  your order ASAP           12:18 PM, 27th Dec                   Mohammad                   Is there anything else I can help you with?           12:18 PM, 27th Dec                     mahmoud                    Only this           12:19 PM, 27th Dec                     mahmoud                    it is too late for an order inside Kuwait           12:19 PM, 27th Dec                   Mohammad                   You're most welcome ,We will do the needful           12:19 PM, 27th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:20 PM, 27th Dec                     mahmoud                    Thanks           12:20 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1923813